Operations Processes & Solutions Expert

CLASQUIN; Toronto; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Profit-sharing bonuses

Work from home

Holiday vouchers

Gift vouchers

Job summary

CLASQUIN is seeking an Operations Processes & Solutions Expert to optimize freight forwarding operations across global offices, including Toronto. The role focuses on building a network of key users, training governance, and driving process improvements with CW digital solutions.

Travel is expected to support operations and projects worldwide. The candidate should have strong TMS experience, be fluent in English, and ideally know Chinese, Spanish, or French.

Qualifications

• You have strong experience with TMS systems related to Freight Forwarding.
• You are willing to travel frequently.
• Your English is fluent.
• Chinese, Spanish or French are an asset.

Responsibilities

• Build & animate a network of Key Users within the operations.
• Elaborate/Update Training strategy and organize regular training courses.
• Implement Key Users governance.
• Address operational excellence leveraging CW solutions and digital tools.
• Transform needs from Key Users and management into processes.
• Challenge operations and propose improvements.
• Pilot operational KPIs with operations and branch managers.
• Ensure SOP updates and coordination with overseas.
• Be responsible for analysis and improvements measures.
• Drive change requests and report status to requestors.
• Act as project manager when necessary.

Skills

Freight forwarding experience

Travel willingness

Fluent English

Additional languages (Chinese/Spanish)

Tools

Cargowise One

Job description

CLASQUINis a French international transport operator.
The group operates in the Overseas sector and coordinates thetransport of goodsby sea, air, and land on behalf of its customers.
The company differentiates itself through its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power of its technological development:People & Technologyat the heart of our strategy.

Constantly growing, through our various offices in Europe, Asia, America, and Africa, we are constantly looking for the architects of tomorrow who will chart new roads to the future, in harmony with our environmental commitment and our strong corporate culture, represented by our motto:Customers, Profit & Fun!

Joining Clasquin means:

• Join astimulating and caring environment, in which you will be able to flourish and develop your skills by taking on challenges on a daily basis.
• Evolve autonomously within ateamand focused on excellence.
• Adhere to our values:enthusiasm, professionalism, and integrity.

Position: Operations Processes & Solutions Expert, onpermanent contrat.
Several possible locations: Lyon, Shanghai, Paris, Toronto, Porto, Hong Kong, Nantes

Key user animation & training

• Build & animate a network of Key Users within the operations
• Elaborate/Update Training strategy and organize regular training courses
• Implement Key Users governance

Operational Excellence

• Address operational excellence leveraging CW solutions more broadly digital solutions at her/his disposal
• Transform needs from the Key Users, management and other functions into a process (in accordance with core processes)
• Challenge operations
• Pilot operational KPI with operations managers and branch managers
• Ensure operational efficiency (SOP updates,) & coordination with overseas.
• Be responsible for analysis and improvements measures.
• Drive associated change requests & reports status to requestors (Key Users, …)
• Act as project manager when necessary

Solutions Management

• Support level 2 of Cargowise One
• Define client specific processes when EDI/Reporting are in place (Live by Clasquin) and set up Cargowise and Live accordingly
• Deliver associated documentation to ensure proper transition of these processes to the end-users (Training & Support)
• Define and promote standards for data, solutions & governance
• Ensure follow-up & monitoring
• Test new releases
• Review new functionalities and propose deployment /activation

What we are looking for

• You have strong experience with TMS systems related to Freight Forwarding, and ideally with Cargowise One by WiseTech.
• You are willing to travel frequently.
• Your English is fluent.
• Chinese, Spanish or French are an asset.

What we offer

• Progressive salary and follow-up of the individual path: integration, training, and skills development.
• Close-knit and attentive management in a flat structure: 94% have confidence in the management!
• Profit-sharing and profit-sharing bonuses: more than 30% of CLASQUIN’s profits are redistributed to employees.
• Holiday vouchers and gift vouchers
• Work from home agreement
• Encouraging work-life balance: 90% of our employees are satisfied with the flexibility given to work.

Our teams make the difference be part ofitand join CLASQUIN!

Our positions are open to everyone! We are convinced that the diversity and inclusion of talent in our international network contributes to maintaining a virtuous balance. We are committed to equal opportunities, and we strive to build teams with different profiles.

If we can make your recruitment experience more comfortable, please let us know.