Operations (Primary Care) Lead (1.0 FTE, Regular)

Thames Valley Family Health Team; Ontario; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A dynamic family health team in Ontario is seeking an Operations Lead to enhance operational efficiency across multiple sites. The role involves liaising between administrative and clinical teams to ensure streamlined workflows and safety standards. The ideal candidate will have substantial experience in healthcare operations, strong communication abilities, and relevant post-secondary education. This position offers a hybrid work arrangement, with a focus on optimizing care delivery and team collaboration.

Qualifications

• Minimum 5-7 years of relevant experience in healthcare operations.
• Experience in clinic coordination and interdisciplinary team support.
• Certifications in health management are a plus.

Responsibilities

• Coordinate clinic space and resources across multiple locations.
• Liaise between site teams and senior leadership for operational efficiency.
• Support onboarding of new team members and conduct health/safety audits.

Skills

Healthcare operations

Project management

Communication

Team facilitation

Problem-solving

Education

Post-secondary education in health administration or related field

Tools

Microsoft Office 365

EMR software

Job description

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Operations (Primary Care) Lead (1.0 FTE, Regular)

TVFHT is one of Ontario’s largest and most dynamic family health teams, serving patients across over 21 sites in four counties. Our interdisciplinary teams including physicians, nurse practitioners, nurses, pharmacists, social workers, dietitians, and other allied professionals work together to provide comprehensive, patient-centered care. We are committed to system integration, health equity, and innovation in primary care delivery.

The Operations Lead plays a vital role in ensuring operational excellence across TVFHT’s multiple sites. This position bridges clinical and administrative teams to support consistent and efficient workflows, effective communication, seamless onboarding, health and safety programming, and quality improvement. The Operations Lead is responsible for optimizing site logistics, physician engagement, supporting new staff integration, facilitating team meetings, ensuring safety standards, and strengthening collaborative practices and communication across interdisciplinary and physician-partner teams. This role also plays a vital role in ensuring consistent understanding of organizational mission, vision, values, and strategic directions.

Qualifications:

• Post-secondary education in health administration, business, project management, public health, or related field.
• Minimum 5-7 years of relevant experience in healthcare operations, clinic coordination, or interdisciplinary team support, preferably in a primary care or community health setting.
• Experience onboarding staff, facilitating team processes, or implementing quality initiatives is a strong asset.

Certifications & Professional Designations:

• Certified Health Executive (CHE) or Canadian College of Health Leaders (CCHL) credentialing is a benefit
• Project Management Professional (PMP) certificate is a benefit
• Privacy and/or risk management training
• Joint Health & Safety Committee (JHSC) certification or willingness to obtain required.
• WHMIS and AODA training.
• Crucial Conversations training
• Motivational interviewing, performance management and continuous improvement
• Valid Ontario driver’s license and access to a vehicle (travel between sites is required).

Key Responsibilities:

• Coordinate clinic space, scheduling, resource utilization, and site logistics across multiple locations.
• Identify and resolve workflow or process challenges that impact access to care or team efficiency.
• Liaise between local site teams and senior leadership to escalate concerns without immediate resolve and implement solutions.
• Collaborate across interdisciplinary teams and work alongside the broader leadership team in strategic planning and decision-making.
• Build and maintain positive working relationships with community partners.
• Plan and facilitate regular team meetings to support communication, collaboration, and proactive issue identification.
• Coordinate onboarding of new team members, including clinicians, administrative staff, and students.
• Conduct regular health and safety walk-throughs and audits, ensuring compliance with relevant standards (e.g., OHSA).
• Support roll-out of new or adapted programs to address population health needs and service gaps.
• Support staff in adopting new digital tools for patient care and communication.
• Lead change management initiatives to support site transitions and new program roll-outs.
• Ensure staff are provided with training to adapt to evolving healthcare landscapes in order to meet patient needs.
• Assist in data tracking and reporting for operational metrics and prepare reports to inform decision-making.
• Act as an operational liaison between TVFHT sites and community physicians, local hospitals, and other healthcare organizations.
• May require flexible scheduling with occasional evening work
• This position offers a hybrid work arrangement, allowing for a blend of remote work and in-office/on site collaboration.
• Proven ability to manage multiple priorities and stakeholders across complex, fast-paced environments.
• Strong facilitation, team-building, and interpersonal skills.
• Proficient in Microsoft Office 365; advanced experience with EMRs (e.g., Telus PS Suite, Accuro preferred.
• Excellent problem-solving, documentation, and communication abilities.
• Understanding of Ontario’s primary care models, interdisciplinary collaboration, and patient attachment processes.

To Apply: Qualified and interested candidates are invited to submit a detailed resume no later than August 4, 2025.

The successful candidate will be required to undergo a criminal background check and medical screening. To be eligible to apply you must have a Social Insurance Number and in some cases a valid work permit.

While we thank all applicants, only those under consideration will be contacted for an interview.

Thames Valley Family Health Team is an Equal Opportunity employer that is committed to an inclusive, safe, accessible, diverse, and respectful environment for all that is free of discrimination and harassment. We encourage and welcome all applicants including, but not limited to a broad range of cultural, national, and ethnic origins, racial, religious, gender identities and expression, as well as people of all ages, marital/family status, and those with disabilities to apply. Please contact [e-mail] if you require assistance with an accommodation.