Operations (Ops) Team Lead

Terry Soot; London; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the operational sector is seeking a Team Manager to oversee Data Collection Driving Operations. The role involves managing field resources, ensuring effective communication, and driving service improvement programs to enhance performance. Candidates should exhibit strong leadership skills, data analytical abilities, and a proactive approach to team management.

Qualifications

• Experience as a people manager or operations lead.
• Strong written and verbal communication skills.
• Self-motivated with a proven track record.

Responsibilities

• Manage team of Data Collection Driving Operations field resources.
• Facilitate team meetings to disseminate relevant information.
• Assist in identifying knowledge gaps and coaching field surveyors.

Skills

People management

Effective communication

Data analysis

Job description

• Manage team of Data Collection Driving Operations field resources
• Drives day-to-day operations following standard operating procedures
• Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors
• Conduct periodic reviews with teams and Program Managers
• Facilitate teams meetings to disseminate relevant information to the Team
• Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed
• Provide Subject Matter Expert (SME) advice on regional issues and concerns
• Assist with strengthening relationships with : Internal / External Customers and vendor / partner organizations
• Participate in weekly and monthly business review meetings with internal and external stakeholder
• Assist in gathering and analyzing reporting details
• Provide status reports (weekly, monthly, etc.) as required
• Support with special projects; Invoice verification, and reporting metrics as needed
• Work with internal teams and external vendor / partner teams to provide resource planning support (work plan allocation / management / logistics / etc.) for applicable projects and programs
• Assist with creating / maintaining resource forecast in conjunction with customer for vendor / partner sourcing organization
• Assist in adherence to quality, safety and financial controls
• Identify and monitor performance trends and take necessary corrective actions to meet
• SLA targets and ensure customer satisfaction.
• Provide insight, guidance, Continual Service Improvement and Service Assurance support
• Assist in driving service improvement programs and initiatives
• Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions.
• Escalate issues (performance / functional) to management team as needed

Required qualifications :

• Experience as a people manager, and / or operations lead
• Strong written and verbal communication skills
• Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues
• Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)
• Self-motivated with a proven track record
• Team player and willing to assist when and where needed
• Ability to analyze data and establish measurable action plans to improve performance