Operations (Ops) Team Lead

TSMG Holding; Barrie; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Team Lead to oversee daily operations and guide a team of field resources. This role requires strong leadership skills, effective communication, and the ability to analyze data to drive performance improvements. You will collaborate with internal and external stakeholders, manage logistics, and support special projects, ensuring high-quality service delivery. If you thrive in a fast-paced environment and are passionate about team development and operational excellence, this opportunity is perfect for you.

Qualifications

• Proven experience in managing teams and operations.
• Strong communication skills for effective team management.

Responsibilities

• Oversee daily operations and manage team performance.
• Conduct reviews and provide coaching for team development.

Skills

People Management

Communication Skills

Data Analysis

Team Collaboration

Problem Solving

Job description

The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.

Primary Responsibilities:

1. Manage team of Data Collection Driving Operations field resources
2. Drives day-to-day operations following standard operating procedures
3. Assist in identifying knowledge gaps, coaching, mentoring and the professional development of field surveyors
4. Conduct periodic reviews with teams and Program Managers
5. Facilitate team meetings to disseminate relevant information to the Team
6. Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed
7. Provide Subject Matter Expert (SME) advice on regional issues and concerns
8. Assist with strengthening relationships with Internal/External Customers and vendor/partner organizations
9. Participate in weekly and monthly business review meetings with internal and external stakeholders
10. Assist in gathering and analyzing reporting details
11. Provide status reports (weekly, monthly, etc.) as required
12. Support special projects; Invoice verification, and reporting metrics as needed
13. Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs
14. Assist with creating/maintaining resource forecasts in conjunction with customer for vendor/partner sourcing organization
15. Assist in adherence to quality, safety and financial controls
16. Identify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfaction
17. Provide insight, guidance, Continual Service Improvement and Service Assurance support
18. Assist in driving service improvement programs and initiatives
19. Ensure RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions
20. Escalate issues (performance/functional) to management team as needed
21. Additional duties as defined

Required Qualifications:

1. Experience as a people manager, and/or operations lead
2. Strong written and verbal communication skills
3. Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues
4. Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)
5. Self-motivated with a proven track record
6. Team player and willing to assist when and where needed
7. Ability to analyze data and establish measurable action plans to improve performance
8. Ability to travel