Operations Officer III

TD; Mississauga; Sur place; CAD 47 000 - 67 000; Plein temps

Résumé du poste

TD in Mississauga, Ontario, is seeking a candidate to provide broad operational support across the Personal & Commercial Banking function. You will execute complex transactions, communicate with partners, and help maintain service levels while mitigating risk.

The role emphasizes collaboration with internal teams, adherence to guidelines, and ongoing process improvements. An undergraduate degree is preferred and training is provided to support growth within the TD environment.

Qualifications

• Provide a broad range of operational support and perform general to specialized transactions and processing activities.
• Communicate with partners in a professional manner, demonstrating understanding of customers' needs and TD processes.
• Identify opportunities to improve service delivery and support risk-aware decisions.

Responsabilités

• Execute more complex transactions and overrides accurately, on time and within SLAs.
• Refer or escalate processing or operational issues to appropriate partners for resolution.
• Support inbound and outbound requests from various channels for adjustments within authority.
• Contribute to process improvements and standardization across teams.

Connaissances

Operational excellence

Customer service

Communication

Formation

Undergraduate degree preferred

Description du poste

Work Location:Mississauga, Ontario, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:$47,200 - $66,600 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.Customer:Execute more complex transactions and overrides accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service deliveryProvide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendationsSupport partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levelsShareholder:Prioritize and complete own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workloadActively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentialitySupport development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectivenessContribute to the development/delivery of presentations/ communications to management or broader audiencesProtect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issuesAdhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processesIdentify, lead and actively participate in process improvements and determine solutions that will allow business to growEmployee/Team:Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interestSupport the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)Provide training, coaching and / or guidance to others on the teamParticipate in personal performance management and development activities, including cross training within own team and other teams in the operations functionEnsure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departmentsKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriateContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for the function and the bank, both internally and/or externallyBreadth & DepthWorks within moderately defined guidelines and/or is responsible for activities involving multiple steps, systems, and jurisdictionsRequires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk/financial impactUses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelinesIdentifies and resolves issues within authority on processes or transactions or escalates internally as requiredGenerally interacts with internal partners; may also interact with external customers for functions performedMay provide process / policy guidance to others (e.g. within team, internal partners)Focus of work spans from daily, weekly to monthly activitiesRequires solid knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supportedGenerally reports to a Team ManagerExperience and/or EducationUndergraduate degree/ college diploma preferred and/or1+ year relevant experienceWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet