Operations Manager - Vernon

Bird; Vancouver; On-site; CAD 50,000 - 60,000; Full time

Job summary

Bird is seeking a Market Manager in Vernon, BC, to lead operations and drive growth. This role involves managing the market's P&L, building a high-performing team, and enhancing stakeholder relationships. Candidates should have a strategic mindset and relevant experience in operations and management. Join us to shape the future of micromobility and make a significant community impact.

Benefits

Career Growth Opportunities

Collaborative Culture

Impact on Sustainable Transportation

Qualifications

• 3+ years of relevant experience in operations, including 1+ year of team management.
• Track record of managing P&L and achieving business outcomes.
• Data-driven with strong problem-solving and communication skills.

Responsibilities

• Manage the full operational lifecycle for the market.
• Build and lead a motivated, high-performing team.
• Cultivate relationships with city officials and stakeholders.

Skills

Problem-Solving

Data Analysis

Leadership

Communication

Stakeholder Management

Excel

Team Building

Education

Secondary School

Job description

Bird's cleaner, affordable, and on-demand mobility solutions are available in cities globally. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates to provide a reliable and affordable transportation option for people who live and work there.

Role Overview :

We're looking for a strategic and dynamic Market Manager to oversee and lead our operations in Vernon . As the Market Manager, you'll have full ownership of the market's P&L, lead a high-performing team, and collaborate with our regional leadership to drive growth and operational excellence. This is an exciting opportunity to make a significant impact in the fast-evolving world of micromobility. If you're a critical thinker who thrives in a fast-paced, data-driven environment and has a passion for building teams and scaling operations, we want to hear from you.

What you'll do :

As the Market Manager for Vernon, you will play a pivotal role in shaping Bird's success in the city. Here's what you can expect to be responsible for :

Own the Market : Manage the full operational lifecycle for the market—ensuring everything from ridership to supply chain performance is optimized.

• Strategic Growth : Leverage data-driven insights to continuously grow market share, improve operational efficiencies, and introduce local campaigns and initiatives.
• Team Leadership : Build and lead a motivated, high-performing team. You'll provide training, mentorship, and day-to-day oversight of both full-time and hourly staff, ensuring a culture of excellence and accountability.
• Stakeholder Management : Be the key point of contact for city officials, external vendors, and third-party stakeholders. Cultivate and maintain strong relationships to ensure smooth operations and community support.
• Problem-Solving & Process Improvement : Identify and address operational challenges swiftly. Your creativity and process optimization skills will be crucial in resolving issues and improving service.
• Financial Stewardship : Keep a sharp eye on profitability, controlling costs, and maintaining positive margins while driving top-line growth.
• Collaboration Across Teams : Work cross-functionally with internal teams—operations, marketing, and leadership—to drive the success of local initiatives and to ensure alignment with broader organizational goals.

What we're looking for :

We're looking for someone who is driven, detail-oriented, and ready to roll up their sleeves. You should have the following experience and skills :

3+ years of relevant experience in operations, including 1+ year of team management.

• A proven track record of managing P&L and achieving business outcomes in an operational or leadership role.
• A strategic mindset with the ability to balance long-term planning and day-to-day execution.
• Data-driven with strong problem-solving and process improvement skills. You should be comfortable analyzing operational metrics and using them to drive business decisions.
• Excellent communication skills with the ability to engage with senior leaders, team members, and external partners.
• Experience in stakeholder management , including working with city officials, vendors, and third-party partners.
• Strong Excel and data management skills—experience with operational reporting and optimization tools is a plus.
• A proactive, self-starter mentality with the ability to take initiative and work independently.
• Ability to adapt and innovate in a fast-moving environment, with a passion for continuous learning.

Why Bird?

At Bird, we don't just want to change how people get around—we want to change the way people think about urban transportation. As a member of our team, you'll have the opportunity to shape the future of micromobility and play a key role in an exciting, growing industry.

• Career Growth : There's no limit to how far you can go. As Bird expands, so do the opportunities for professional development and career advancement.
• Collaborative Culture : Work in an open, fast-paced environment where your ideas are heard, your contributions are valued, and you'll collaborate with passionate, talented people.
• Impact : Your work will directly contribute to building sustainable, efficient, and affordable transportation solutions that benefit people and the planet.
• Inclusivity : We value diverse perspectives and are committed to building a team where everyone can bring their authentic selves to work.

Are You Ready to Make an Impact?

If you're looking to be part of a team that's shaping the future of transportation and thrive in an environment that challenges you to grow and succeed, then Bird is the place for you.

• Job Type : Full-time, Seasonal (Contract length : 8 months)
• Education : Secondary School (required)
• Experience :
• Management : 1+ year (required)
• Operations : 2+ years (required)
• License / Certification : Driver's License (required)

Bird is proud to be an Equal Opportunity Employer . We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to soar with Bird? Let's chat!

Job Types : Full-time, Seasonal

Pay : $50,000.00-$60,000.00 per year CAD

• French not required

Schedule :

• Monday to Friday

Licence / Certification :

• Driving Licence (required)

Location :

• Vernon, BC (required)

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