Operations Manager - ValPay

Valsoft Corp; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

ValPay is seeking an Operations Manager to oversee a high-growth software business. The role involves strategic management, operational excellence, and team collaboration. Ideal candidates have a strong background in payment processing, excellent leadership qualities, and a passion for continuous improvement.

Qualifications

• 3+ years of upper-level experience in the payment processing industry.
• Experience in managing cross-functional teams.
• Fluent in English, both written and verbal.

Responsibilities

• Work with leadership team to set and execute on strategy.
• Monitor operational plans and guide goals.
• Manage vendor and key customer relationships.

Skills

Leadership

Problem-Solving

Analytical Skills

Communication

Organizational Skills

Education

Bachelor’s degree in technical or business discipline

MBA or advanced degree (preferred)

Job description

ValPay is looking to hire an Operations Manager to operate a fast-paced, high-growth business!

This position provides critical operational management of a growing software vertical. As an Operations Manager reporting to our CEO, you will be responsible for working with the management cluster in the business of companies on developing and implementing the business’s strategic plan spanning support, customer service and professional services. You will be responsible for identifying, defining, and executing the strategies required to achieve your growth plans and operating objectives with a focus on improving operational excellence.

Here is a little window into our company:ValPay, the payment processing arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical integrated payment processing solutions across multiple verticals. By implementing industry best practices, ValPay delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Our motto is“Be Humble, Stay Hungry.”

The successful candidate will live within a commutable distance of our office in Saint-Laurent, Montreal, working in an on-site work model!

What your day will look like:

• Work with the leadership team and CEO to set and execute on the strategy
• Ability to review the operational plan and guide the functional leadershipinto a focused ROI approach, including Customer Service and Professional Services
• Regular monitoring and measuring of the priorities, providing coaching and guidance to team members as required
• Develop operations-related plans, budgets, policies, and procedures to achieve customer satisfaction and revenue targets
• Review, analyze and roll out strategic changes as they pertain to operational best practices and revenue-driven efficiencies
• Collaborate with senior management to set strategies, objectives and policies
• Managing vendor and key customer relationships
• Contribute to high-priority projects to prepare the company for future growth phases and market readiness
• Contribute to high-priority projects to prepare the company for future growth phases and market readiness

About you:

• 3+ years of upper-level experience in the payment processing and payment gateway industry is essential
• 3+ years of cross-functional team management experience
• At least a Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus but not a requirement
• A natural ability to lead performance and process improvement in a business
• Bring a proven entrepreneurial spirit and pace-setter traits
• Experience working in small to medium-sized payment processing or payment-related businesses as an Operations Manager or similar-level position
• Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals
• Excellent Leadership, communication, and organizational skills
• Excellent analytical and problem-solving skills
• A 'roll up the sleeves' attitude towards problem-solving
• Goal-oriented with comfort in setting measurable goals for others and yourself
• Comfortable working independently as well as in a team
• Ability and willingness to create change, passion for continuous improvement
• Fluent in English, both written and verbal, is essential
• Must be legally authorized to work in Canada

For information aboutValPay, please visit our website at www.valpay.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.