Operations Manager - Toronto

DoorDash; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A technology and logistics company in Toronto is seeking an experienced operations leader to oversee multiple DashMart locations. The ideal candidate will have a strong background in operations management, proven leadership skills, and the ability to enhance operational efficiency and team performance. Responsibilities include managing site processes, driving profitability, and ensuring the best customer experience. This role provides an opportunity to make significant impacts in a growing organization.

Benefits

Comprehensive healthcare

Wellness expense reimbursement

Paid parental leave

Qualifications

• 3+ years’ experience in Operations, Consulting, Strategy or related field.
• Proven leadership in managing teams of 15+ employees.
• Excellent data analysis skills.

Responsibilities

• Oversee daily operations of multiple DashMart locations.
• Drive profitability and improve operational efficiencies.
• Collaborate cross-functionally to enhance customer experience.

Skills

Problem-solving

Analytical skills

Leadership

Team management

Education

3+ years in Operations or related field

Tools

Excel

Job description

About the Team

DashMart is part of the New Verticals division with Doordash and we are a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high quality delivery.

About the Role

We’re looking for a people-focused leader and experienced operations specialist to lead some of our new DashMart facilities.

You’re excited about this opportunity because you will…

• Lead: recruit, lead, coach & retain a high-performing team of Site Managers (4+ direct reports), Assistant Site Managers, Supervisors, and Operations Associates (30+ indirect reports). As a leader, you are a culture carrier. The tone starts with you.
• Own: From first principles, you will oversee the day-to-day operations of 3-6 DashMart locations, ensuring all site processes run smoothly, efficiently and safely. Drive Site Profitability. Review site P&Ls, identify performance gaps, and implement corrective action plans to achieve goals.
• Strategize: by designing, building and executing process improvement projects to drive operational efficiencies and employee experience. Support Growth Initiatives. Contribute to market expansion and scaling efforts by ensuring that sites are prepared for increased demand and operational complexity.
• Delight customers: Work cross-functionally with central teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.

We’re excited about you because…

• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
• You’re analytical. You let data win arguments. You are a data-first problem solver with excellent Excel / data analysis skills.
• You’re relentless. You do what it takes to win, no matter what
• You’re a proven leader. You have led & managed teams of 15+ employees
• You act like an owner. You do what it takes to support a 24/7 business across multiple shifts.
• You have 3+ years’ experience: In Operations, Consulting, Strategy or related field

Bonus Points:

• Experience starting or scaling a successful startup.
• You have operational experience in logistics and/or Fulfillment Center/Warehousing
• You have built and trained high performing teams

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.