Operations Manager, Full time, Countryside

Extendicare; Greater Sudbury; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Mentorship

Career growth

Employee Family Assistance Program

Benefits package

Job summary

Extendicare is seeking an Operations Manager to lead all administrative functions in a long-term care home in Canada. You will manage payroll, budgeting, scheduling, resident billing, and compliance while mentoring staff and partnering with the Executive Director to support daily operations.

Ideal candidates bring 3-5 years of admin/ops experience in healthcare, strong Excel and Office skills, and a commitment to Extendicare's mission of quality resident care and service.

Qualifications

• Post-secondary education in Business Administration, Accounting, or Human Resources.
• Demonstrated proficiency with Microsoft Office Suite; advanced Excel skills preferred.
• Experience with HR, payroll, scheduling, accounts receivable/payable in a unionized setting is ideal.
• Strong organizational skills, attention to detail, and customer service orientation.

Responsibilities

• Lead and manage financial tasks including payroll processing, budgeting, and reporting.
• Oversee HR processes, employee records, and regulatory compliance while supervising administrative staff.
• Collaborate with the Executive Director and leadership team to support daily home operations.
• Foster a high-performing team and ensure excellent resident and family service.

Skills

Financial Acumen

Analytical Thinking

Customer Service

Leadership

Collaboration

Time Management

Education

Post-secondary education in Business Administration, Accounting, or Human Resources

Tools

Microsoft Office

Excel

Workday

PointClickCare

Job description

Job DescriptionOperations ManagerMission:As the Operations Manager, you will contribute to Extendicare's purpose of HelpingPeople Live Better by leading all business and administrative functions in a long-term care home. You will lead and mentor administrative staff while working closelywith the Executive Director and leadership team to support the home’s dailyoperations. This role is accountable for the home’s financial management, payrolland benefits, scheduling and workforce administration, and other key administrativeprocesses, with a focus on compliance with company and regulatory requirements.Through your leadership and problem-solving skills, you will drive efficiencies andfoster a welcoming environment for residents, families, and employees.Key Outcomes:• Ensure accurate and timely completion of key Human Resource (HR)processes, including employee lifecycle updates, bi-weekly payroll,scheduling, and benefits. Serve as the in-home subject matter expert forthese functions.• Oversee resident billing accounts and collection processes to ensure timelypayments and accurate record-keeping.• Support the home’s financial health by proactively managing budgets,monitoring spending, and meeting financial targets. Regularly reviewfinancial reports to identify and investigate variances and take timely actionto resolve issues and improve accuracy.• Maintain compliance with provincial legislation, company policies, regulatorystandards, and collective bargaining agreements across all administrative andfinancial functions within a unionized environment.• Lead and develop a high-performing administrative team that demonstratesExtendicare’s values and delivers exceptional service to our residents,families and employees.Key Responsibilities:• Financial Acumen – Lead and execute financial tasks such as processingpayments, coding time and expenses, managing resident accounts andcollections, and maintaining accurate records for banking, petty cash, andprovincial funding.• Analytical Thinking – Review and interpret payroll, scheduling, budget,financial and HR data to ensure accuracy, identify trends, flag discrepancies,and provide insights that support strategic and cost-effective decisions, whilerecommending and implementing corrective actions as needed.• Customer Service - Support residents, families and employees by acting asprimary contact for financial or HR inquiries, resolving issues with empathyand professionalism.• Lead – Supervise and coach the administrative team, fostering a high-performing, service-oriented, and collaborative office environment. Managenew employee onboarding activities.• Collaborate – Partner with the Executive Director, home leadership, unionpartners, regional teams and head office resources to support daily homeoperations and contribute to a collaborative, solution-focused environment.• Maintain – Oversee employee files, HR documentation, learning completion,business processes, and office workflows, ensuring accuracy, confidentiality,and compliance with provincial legislation, company policies, collectivebargaining agreements and regulatory standards.• Continuous Improvement – Enhance efficiency and performance bystreamlining back-office processes, applying data insights, and supportingongoing home initiatives, projects and local implementation of corporateprojects.• Values Alignment – Promote Extendicare’s Mission, Vision, and Values bydemonstrating integrity, respect, and a commitment to residents’ rights.• Flexibility – Assume additional responsibilities or tasks that are unique to aspecific home or are temporary in nature.Required Education, Credentials and Experience:• Post-secondary education in Business Administration, Accounting, or HumanResources.• Proficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) andadvanced proficiency in Microsoft Excel.• Demonstrated working knowledge of cloud-based systems such as Workdayand PointClickCare preferred.• 3-5 years of experience in business or office operations preferred; experiencein long-term care or healthcare is an asset.• 2-3 years of supervisory or people leadership experience preferred.• Demonstrated expertise in HR, payroll, benefits administration, scheduling,accounts receivable/payable, and a strong working knowledge of practiceswithin a unionized environment, including the interpretation and applicationof collective agreements.• Proven ability to apply organizational skills, analytical thinking, and attentionto detail while maintaining superior customer service in a fast-paced, multi-functional environment.• Demonstrated ability to manage multiple priorities under tight deadlines.• Must provide a complete and current (within six months) Vulnerable SectorCheck (including a Criminal Background Check) or be willing to obtain one.Core Competencies:• Computer Skills and System Proficiency• Multi-tasking and Prioritizing• Financial Acumen• Customer Service and Communication• Analytical Thinking• Time Management• Attention to Detail• Relationship Management• Change ManagementAttributes of an Effective Leader:• Strategy Development: Understands the organization’s strategy and setspriorities to make it happen.• Self-Motivated and Results Driven: Takes ownership and holdsthemselves and others responsible for delivering high-quality, timely, andcost-effective results.• Collaboration: Inspires a collaborative team environment and workseffectively with others with the ability to influence.• Effective Communication: Actively listens, seeking to understand allperspectives and communicates with respect.• Problem Solving: Recognizes and takes ownership to resolve issues outsideof clear role mandate.• Builds High Performing Teams: Builds the capability of individuals andteams through continuous feedback, coaching, and a commitment to learningand development.• Data Analytics & Continuous Improvement: Uses data to identify andmeasure performance and develop solutions to motivate improvement.What Extendicare has to offer:At Extendicare, we believe that working as a team creates an environment thatallows us to reach our potential. We value each employee, encourage equalopportunity for growth and recognize achievement. As a valued member of ourteam, you can expect:• Continuous mentorship, support for life-long learning• Opportunities for advancement and career growth within the organization• A rewarding and meaningful work experience where you can enrich your lifeand the lives of others through your work.• Employee Family Assistance Program• Robust benefits packageExtendicare is a leading provider of care and services for seniors across Canada,operating under the Extendicare, ParaMed, Extendicare Assist, and SGP PurchasingNetwork brands. We are committed to delivering quality care to meet the needs of agrowing seniors’ population, inspired by our mission to provide people with the carethey need, wherever they call home. We operate a network of long-term carehomes (both owned and under management contracts), deliver over 11 millionhours of home health care services annually, and provide group purchasing servicesto third parties representing approximately 150,000 beds across Canada.Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicatedteam members who are passionate about providing high-quality care and servicesto help people live betterTime TypeFull timeCompensation Details$60,000.00 - $80,000.00At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [e-mail] acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.