Operations Manager - Switchgear

Industrial Electric Manufacturing; Surrey; On-site; CAD 123,000 - 152,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus potential

Job summary

Industrial Electric Manufacturing in Surrey, BC seeks an Operations Manager for the switchgear team. 100% in-office presence in Surrey. Day shift.

You will own KPI performance, lead a cross-functional team, and drive Lean initiatives to optimize safety, quality, and delivery. The role partners with Planning, Materials, Quality, Engineering and Maintenance to sustain continuous improvement and meet strategic objectives.

Qualifications

• Bachelor's degree in Engineering, Operations Management, Business, Industrial Technology, or related field.
• 10+ years in manufacturing or operations environments
• 5+ years in a supervisory or managerial role
• Proven track record of improving KPIs (cycle time reduction, FPY improvements, DPU reductions, cost-saving initiatives)
• PMP certification is a plus
• APICS, CPIM, or other supply chain certifications are a plus for materials-heavy value streams
• Leadership & Team Development: proven ability to develop, coach, and manage cross-functional teams
• Data-Driven Problem-Solving: strong analytical skills with experience using KPIs and Lean tools
• Process Optimization: hands-on Lean, VSM, and waste elimination
• ERP/MRP experience (INFOR/Syteline), Tableau, and MS Office for reporting and data analysis
• Career growth potential and promotability

Responsibilities

• Own and drive KPI improvements for OTD, FPY, DPU, safety, and cost.
• Oversee daily production activities aligned with schedules and quality standards.
• Lead cross-functional production team including quality, materials, and maintenance.
• Coordinate production scheduling with planning and materials to optimize labor and materials.
• Conduct root-cause analyses and implement corrective actions.
• Champion Lean initiatives: 5S, Kaizen, Standard Work, and VSM.
• Collaborate with Engineering, Quality, and Maintenance to resolve issues.
• Ensure safety and quality compliance; promote zero injuries and high-quality output.
• Perform additional duties as assigned.

Skills

KPI Ownership

Team Leadership

Lean Manufacturing

Root Cause Analysis

Data Analysis

Cross-Functional Collaboration

Project Management

ERP/MRP (INFOR)

Tableau

MS Office

Education

Bachelor's degree in Engineering

Tools

INFOR/Syteline

Tableau

Microsoft Office

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world‑class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

IEM is currently seeking Operations Managers for our switchgear team in Surrey, B.C. location and will report into the Director of Operations . The Operations Manager is responsible for end‑to‑end ownership of the production value stream, driving operational performance, efficiency, and continuous improvement while ensuring alignment with strategic objectives and customer expectations.

This role is accountable for meeting key performance indicators (KPIs) related to safety, quality, delivery, cost, and efficiency while fostering a data‑driven, bottom‑up problem‑solving culture. They will lead a cross‑functional production team, ensuring that workflow optimization, resource utilization, and Lean manufacturing principles are effectively applied to drive operational excellence.

This position collaborates closely with Planning, Materials, Quality, Engineering, and Maintenance to optimize processes, resolve bottlenecks, and implement continuous improvement initiatives that support long‑term business growth.

Please note: This position requires 100% in‑office presence in our Surrey, B.C. offices and does not offer remote work.

This is a day shift position.

Essential Functions:

• KPI Ownership & Performance Management: Own, monitor, and drive improvement in key performance indicators (KPIs) including on-time delivery (OTD), first-pass yield (FPY), defects per unit (DPU), safety incidents, and cost efficiency within the value stream.
• Lead Daily Operations: Oversee daily production activities, ensuring work is executed safely, efficiently, and in alignment with production schedules, quality standards, and operational goals.
• Team Leadership & Accountability: Manage and develop a cross‑functional team including production, quality, materials, and maintenance. Set expectations, provide coaching, and ensure accountability at all levels.
• Production Scheduling & Efficiency: Partner with Production Planning and Materials teams to align demand with capacity, ensuring a balanced workflow, efficient material usage, and optimized labor deployment.
• Data-Driven Problem Solving: Lead root cause analysis and corrective actions for operational issues, using tools such as Pareto analysis, A3 problem‑solving, and process mapping to drive improvements.
• Continuous Improvement & Lean Implementation: Champion Lean manufacturing principles, eliminating waste and driving efficiency through 5S, Kaizen, Standard Work, and Value Stream Mapping (VSM) initiatives.
• Cross‑Functional Collaboration: Work closely with Engineering, Quality, and Maintenance teams to identify and resolve design, process, or equipment issues affecting production.
• Compliance & Safety: Ensure adherence to safety policies, quality standards, and regulatory requirements. Champion a culture of zero injuries and high‑quality production.
• The candidate will be expected to perform additional duties as assigned to support the team and organization.

Qualifications:

Education & Experience:

• Bachelor’s degree in Engineering, Operations Management, Business, Industrial Technology, or a related field.
• 10+ years of experience in manufacturing or operations environments
• 5+ years in a supervisory or managerial role (Operations Manager, Production Manager, Production Supervisor Manufacturing Manager, Value Stream Leadership roles.
• Proven track record of improving KPIs (e.g., cycle time reduction, FPY improvements, DPU reductions, or cost‑saving initiatives).
• Project Management Professional (PMP) certification is a plus.
• APICS, CPIM, or other supply chain‑related certification is a plus for materials‑heavy value streams.
• Leadership & Team Development: Proven ability to develop, coach, and manage cross‑functional teams, ensuring accountability and engagement.
• Data-Driven Problem‑Solving: Strong analytical and critical thinking skills with experience in using KPIs, root cause analysis, and Lean tools to drive decision‑making.
• Process Optimization: Hands‑on experience in Lean manufacturing, value stream mapping, waste elimination, and production workflow optimization.
• Communication & Stakeholder Engagement: Ability to communicate effectively with shop floor teams, peers, and senior leadership, ensuring alignment across the organization.
• Time Management & Prioritization: Strong ability to manage multiple priorities, meet deadlines, and drive results in a fast‑paced environment.
• Technical Proficiency: Experience with ERP/MRP systems (INFOR/Syteline a plus), Tableau, and Microsoft Office (Excel, PowerPoint, Word) for reporting and data analysis.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast‑paced, high‑growth organization.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors. A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

[Compensation Range: CAD 123,000 - 152,000]

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem‑solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

We offer comprehensive and competitive benefits package designed to support our employees' well‑being, growth, and long‑term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

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Use of AI

At IEM, we are committed to a fair and transparent hiring process. Use the link below to view how we use artificial intelligence (AI) technology to assist in reviewing job applications and your rights as an applicant.

I acknowledge that The information I have provided in this application, including my resume and any supporting materials, is true, complete, and accurate. Any false or misleading information may disqualify me from consideration, or if hired, may result in termination. I authorize IEM("the Company") to verify the information provided, including employment history, education, and other relevant background information, in accordance with applicable laws.

VAN IEM Policy: IEM permits the hiring of relatives of current employees, provided that all employment decisions are based on qualifications, experience, and business needs. This policy establishes guidelines to ensure fairness, avoid conflicts of interest, and maintain operational integrity.
Employees hired under this policy who have a familial relationship with a current employee will be hired into a specific department and role with the understanding that they are not eligible to transfer into the same department as their family member at any time during their employment.

VAN IEM Policy: IEM permits the hiring of relatives of current employees, provided that all employment decisions are based on qualifications, experience, and business needs. This policy establishes guidelines to ensure fairness, avoid conflicts of interest, and maintain operational integrity.
Employees hired under this policy who have a familial relationship with a current employee will be hired into a specific department and role with the understanding that they are not eligible to transfer into the same department as their family member at any time during their employment.

VAN IEM Policy: IEM permits the hiring of relatives of current employees, provided that all employment decisions are based on qualifications, experience, and business needs. This policy establishes guidelines to ensure fairness, avoid conflicts of interest, and maintain operational integrity.
Employees hired under this policy who have a familial relationship with a current employee will be hired into a specific department and role with the understanding that they are not eligible to transfer into the same department as their family member at any time during their employment.