Operations Manager, Stores

Sephora; Edmonton; On-site; CAD 40,000 - 75,000; Full time

Job summary

An established industry player in the beauty sector is seeking an Operations Manager for their Edmonton store. This role involves overseeing all operational aspects, from inventory management to team performance assessment, ensuring that the store meets its operational excellence standards. You will engage with clients and Beauty Advisors, fostering a vibrant store atmosphere. This position offers a chance to work with top talent, enjoy exclusive perks, and receive extensive training for your career development. If you're passionate about beauty and leadership, this opportunity is perfect for you.

Benefits

Employee Discounts

Gratis Products

Exclusive Brand Events

Career Development Training

Qualifications

• 2-4 years of experience in a similar role at a similar volume store.
• Excellent verbal and written communication skills.

Responsibilities

• Lead store operations and ensure adherence to company standards.
• Manage inventory, merchandising, and supply processes effectively.

Skills

Verbal Communication

Written Communication

Team Management

Client Engagement

Education

2-4 years experience in similar role

Job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 264745
Store Name/Number: AB-West Edmonton (0510)
Address: 8882 170th St., Edmonton, AB T5T 4J2, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

You’ll love working here…
As Operations Manager, Stores, you are responsible for managing all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora operations standards within the store.

• Operational Excellence: Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Inventory Management: Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising: Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Supply Management: Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Performance Assessment & Development: Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about Clients: Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
• Develop budget strategies: Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if…

• You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

• The people: You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks: Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education: We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.