Operations Manager, Specialty Health

McKesson’s Corporate; Mississauga; Hybrid; USD 81,000 - 136,000; Full time

Job summary

An established industry player is seeking an Operations Manager for Specialty Health to lead high-quality programs and services. This role involves enhancing operational efficiency, ensuring client satisfaction, and collaborating across business units. The ideal candidate will have a strong background in leadership and program management, with a focus on driving employee engagement and optimizing resource allocation. Join a dynamic team dedicated to making healthcare more accessible and affordable while developing your skills in a supportive environment.

Qualifications

• 5+ years of leadership experience in program or case management.
• Strong presentation skills and effective communication abilities.

Responsibilities

• Lead program teams and develop operational plans to grow the business.
• Identify opportunities to improve operational efficiency and customer experience.

Skills

Leadership

Operational Planning

Problem-Solving

Communication

Bilingual (English & French)

Education

Post-secondary or undergraduate degree in business or healthcare

Tools

Performance Metrics Reporting

Job description

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Operations Manager, Specialty Health

Apply: Remote, Hybrid; Locations: CAN, ON, Mississauga; Full-time; Posted Yesterday; Job ID: JR0129871

McKesson is a Fortune 10 impact-driven company touching virtually every aspect of healthcare. We are committed to making quality care more accessible and affordable, focusing on the health, happiness, and well-being of our employees and those we serve.

Job Summary:

The Operations Manager is responsible for executing high-quality programs and services in accordance with customer specifications and regulations. They lead the program team, build stakeholder partnerships, provide business insights, and develop operational plans to grow the business.

Specific Responsibilities:

• Identify opportunities to improve operational efficiency, customer experience, productivity, and cost control within patient support programs.
• Ensure client satisfaction through collaborative delivery of program requirements across business units.
• Serve as a subject matter expert on business processes, workflow, productivity, quality, and program structure.
• Collaborate with Program Manager and Supervisor to enhance patient and HCP experiences.
• Re-evaluate roles to optimize resource allocation across programs.
• Assist in developing and implementing departmental projects with the PMO and stakeholders.
• Develop and implement coaching programs to improve team performance.
• Monitor KPIs/SLAs to maintain service levels.
• Drive employee engagement to meet program and company KPIs.
• Identify and develop employees and supervisors for succession.
• Support updating program documentation and assist with quality audits.
• Ensure training complies with QMS requirements and support quality initiatives.
• Perform other duties as assigned.

Key Requirements: (Knowledge/Skills/Abilities/Experiences)

• Post-secondary or undergraduate degree in business or healthcare.
• Minimum 5+ years of leadership experience in program or case management.
• Experience with workforce planning and performance metrics reporting.
• Proven leadership, motivation, influence, and coaching abilities.
• Operational foresight and creative problem-solving skills.
• Operational planning and execution expertise.
• Effective decision-making skills.
• Ability to influence and motivate others.
• Adaptable and open-minded.
• Strong leadership across multiple functional areas and teams.
• Ability to inspire ideas and foster support.

Supervision and Communication:

• Bilingual (English & French) is an asset.
• Strong presentation skills, including synthesizing large concepts into key insights.
• Effective oral and written communication skills.
• Excellent interpersonal skills.

Direct Reports: Supervisors, potential supporting roles.

What You Gain:

• Risk analysis, problem-solving, change management, team building, and development skills.
• Understanding of different client contractual expectations.
• Management and interpersonal skill development.
• Effective prioritization and time management.

We offer a competitive total rewards package, including base pay, bonuses, and benefits. The pay range is $81,500 - $135,900, aligned with our pay philosophy and compliant with regulations. For more information on benefits, click here.

Our Equal Opportunity Employer Statement:

McKesson provides equal employment opportunities and is committed to diversity and inclusion. For more details, visit our EEO policy page.

Join us at McKesson!