Operations Manager | Royal Bank Plaza

Colliers Engineering & Design; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join an innovative commercial real estate firm as an Operations Manager in downtown Toronto, where you'll oversee building operations and maintenance with a focus on customer satisfaction. This role requires strong leadership skills and experience managing capital projects, ensuring efficient building management and tenant relations.

Benefits

Comprehensive benefits package

Career growth and development programs

Collaborative culture

Diversity and Inclusion initiatives

Qualifications

• 3-5 years of progressive building operations experience.
• 5+ years of leadership experience managing client and tenant relationships.
• Experience with preparing, writing, and presenting business cases for projects.

Responsibilities

• Oversee daily operations and routine maintenance of the building.
• Implement energy efficiency programs and sustainability practices.
• Lead and manage large capital projects.

Skills

Customer Service

Problem Solving

Strategic Thinking

Education

SMA and FMA designation

RPA designation

5th / 4th Class Engineer certified

Tools

Yardi

Building Engines work order system

Job description

As one of Canada’s leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities.

A career at Colliers gives you the opportunity to make an impact, advance your career, and collaborate with top-tier talent. Don’t just take our word for it – we’ve been recognized as a top employer on a number of prestigious lists, including 2024’s Best Workplaces in Canada, Greater Toronto Area’s Top 100 Employers, and Best Workplaces for Inclusion, among others.

• This position is for an Operations Manager based at Royal Bank Plaza in downtown Toronto.

About you

Asan Operations Manager within our REMS team, you'll be pivotal in working with a commercial office building downtown. You oversee the daily operation and routine maintenance ofthephysical building systems and tenant requests. You are driven by customer service andtake pride in the quality of work and service delivered by your team. You work well with individuals at all levels, including clients, external vendors, and corporate teams (HR, IT, Leasing, etc.), and you work collaboratively with the general manager and other on-site management team members. You have a strongtrack recordin leading,managingand successfullycarrying outlarge capital projects and implementing preventive maintenance plans for large commercial assets.You meet and exceed business objectives, ensuring consistentachievement of all KPIs and operational finances. You are forward-thinking and innovative. This is an opportunity to leverage your expertise to help us lead our industry into the future.

In this role

Provide guidance andtrainingto thebuildingoperations team.

Able to effectively multitask and to recognize and address important and time-sensitive tasks.

Ability to review operations to implement energy efficiency programs and to operate the building in accordance with sustainability programs.

An understanding of expense controls and the ability to operate within established budgets.

What you’ll bring

Minimum of 3-5yearsprogressive building operationsexperience and 5+ years of progressive leadership experience, including managing client and tenant relationships (Class A)

Atrack recordof preparing, writing and presenting business cases for capital projects from budgeting to completion.

Demonstrated Problem-solving (teams, Clients, Vendors, Tenants)

Strategic thinking, innovative sourcing and implementing cost-effective savings

Acquainted with all aspects of emergency management and supporting emergency response teams

Experienced with writing and managing the tendering process for large-scale contracts (RFQ / RFP) and client business cases

Proven decisive and effective decision-making is an asset.

Experience working with other departments is an asset (construction, accounting, leasing)

Experience in managing and implementing ESG projects is preferred

A track record of leading and managing building operation departments

Experience with Critical Systems Environments

SMA and FMA designation, BES, SMT, HVAC technician or5th / 4thClass Engineer certified or equivalent preferred.

RPA designation or equivalent preferred

Bonus skills and experience

Knowledge of Direct Digital Controls systems operation and troubleshooting.

Ability to oversee tenant build-outs and property improvement projects.

Experience preparing and working with a property operations budget.

Knowledge of building and fire codes.

Ability to work with computer applications (Word, PowerPoint, Excel, etc.), a smartphone, and / or another device.

Experience with Yardi, Angus, or Building Engines work order system

Valid driver’s license

LI-Onsite

What we offer :

Innovative projects : Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact.

Career growth : Advance your career and achieve your goals with industry-leading training and development programs.

Competitive benefits & compensation : Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being.

Collaborative culture : Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.

Diversity, Equity & Inclusion : Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community. Learn more : https : / / www.collierscanada.com / en-ca / careers / diversity-and-inclusion

Global network : Join a global team of 22,000 professionals across 68 countries, where you'll expand your network and learn from experts in a dynamic international community. Accelerate your career and enhance your expertise as you connect and collaborate with top talent around the world.

Direct applicants only please, no agencies.

Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation to participate in the recruitment process, please contact the recruitment team by email at [emailprotected] .