Operations Manager, Ritual (18-month contract)

Ritual; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Ritual credits for you to spend at the

Flexible working hours

Unlimited vacation

Wellness Days

Job summary

Ritual is seeking an Operations Manager (18-month contract) to lead continual improvement across onboarding, support, supply chain and outsourcing while maintaining high service levels with partners and customers.

You’ll own day-to-day operations, partner with cross-functional teams, and implement scalable processes that improve the merchant and customer experience. The role requires strategic thinking, process rigor, and hands-on execution.

Qualifications

• 5+ years relevant experience in operations, support, or account management.
• Startup or marketplace experience preferred.
• Restaurant operations experience helpful.
• Strong data analysis, stakeholder management and problem-solving abilities.

Responsibilities

• Own and oversee day-to-day operations across central functions.
• Lead cross-functional projects and align stakeholders to deliver impact.
• Develop scalable programs to improve customer and merchant experience.
• Monitor metrics, identify inefficiencies, and drive cost reductions.
• Ensure data accuracy, investigate discrepancies, and resolve issues.
• Optimize resourcing to maintain effective, cost-conscious operations.

Skills

Problem solving

Stakeholder management

Data analysis

SQL

Google Sheets / Excel

Strategic thinking

Leadership

Tools

SQL tooling

Job description

Ritual is more than just a way to skip the line - we’re building technology that connects communities through what people love most: food. From day one, our mission has been to help local restaurants thrive.

We’re a small, product and data-driven team where operations team members take full ownership. You’ll be hands-on from day one, making real decisions, improving processes and helping define how our operations systems evolve.

We’re looking for an Operations Manager (18-month contract) to lead the continual improvement across multiple functions including onboarding, support, supply chain and outsourcing, while ensuring a high level of service with all partners and customers.

You’re a great fit if you

• Get excited to solve problems in innovative ways
• Embrace change, take action and own outcomes
• Have a high bar for quality and provide your team with the support and tools they need to thrive in their roles

As an Operations Manager at Ritual you will

• Build a strong understanding of our business and operations functions quickly because you will own and oversee the day-to-day operations of all central functions. You’re willing to roll up your sleeves and are not afraid of being in the details. Jump in to help when needed, with a willingness to learn the detailed ins-and-outs of our operations ensuring all processes run smoothly and efficiently.
• Work and lead cross-functionally. You have the ability to influence and align key stakeholders to make consistent, meaningful impact, as well as ensure key projects are always delivered.
• Constantly zoom in and out. You’re able to see, set and deliver on a long term strategy, while seeing how the decisions we make impact team members who are closest to our customers and merchants.
• Develop scalable programs and processes that improve our customer and merchant experience.
• Monitor key business metrics and identify mechanisms to improve efficiencies, reduce costs and improve quality.
• Identify issues, errors, or opportunities and determine if action is needed; validate the accuracy of data/information to resolve inconsistencies; request extra information or resources when data gaps or discrepancies appear; and monitor trends in our metrics.
• Optimize resourcing across teams to make sure all ops functions are well staffed, supported, efficient, and cost-effective.

We’re looking for an Operations Manager that

• Is a problem solver that is able to think strategically and develop actionable solutions to achieve goals
• Has extreme attention to detail and is highly organized. You re-prioritize constantly and context-switch without dropping things.
• Can develop and leverage relationships between external and internal stakeholders to achieve results with emphasis on becoming a trusted resource to merchant partners.
• Strong communication skills - can explain complex technical concepts to internal and external stakeholders. You’ll need to hold your own with engineers and understand technical constraints.
• Familiarity with SQL, strong Google Sheets / Excel, and data analysis skills. You’re metric driven, data savvy and can articulate valuable insights. Not afraid of rolling up your sleeves to dig into the data
• Is comfortable with ambiguity with ability to execute quickly and iterate.
• 5+ years relevant experience. Ideally in a management role in operations, support or account management
• Startup or marketplace experience is preferred
• Restaurant operations experience is helpful

What we offer

• Contribute to a lifestyle-changing consumer product that operates in North America and Australia
• Ritual credits for you to spend at the best restaurants in town
• Flexible working hours and unlimited vacation
• Quarterly Wellness Days - your whole team takes an extra long weekend to refresh

About Ritual & VerticalScope

Ritual was founded in 2014 to help local businesses thrive in a digital-first world - combining the ease of push-button ordering with the human connection that makes neighbourhood spots special. Our platform connects communities over food, empowering small businesses through technology while creating a seamless experience for customers.

In April 2025, Ritual was acquired by VerticalScope, a publicly traded technology company that has built and operates a cloud-based digital community platform for some of the world's largest online enthusiast communities. VerticalScope has built a portfolio of over 1,300 communities and 2 billion content posts and serving over 100 million monthly active users worldwide.

With this partnership, we’ve entered an exciting new chapter - combining Ritual’s product and platform strengths with VerticalScope’s scale and reach.

Our mission remains the same: to digitize local commerce and enable people and businesses to thrive every day.

Ritual operates as a small, focused team within VerticalScope, continuing to build independently while benefiting from shared resources and support. We foster a culture that values authenticity, open-mindedness, and impact. We welcome diverse perspectives and empower everyone to bring their full selves to work. Every team member has a voice, a seat at the table, and the opportunity to shape what we build next.

EEO

VerticalScope values diversity of thought and believes diverse teams make innovation possible.

We work on complex, difficult problems with no linear or clear solutions.

We believe that a diverse team can bring different perspectives and approaches, and whose experiences reflect the full set of clients we seek to serve.

As such, VerticalScope is committed to a diverse representation among our employees.

If you require disability-related accommodation during the application, recruitment, and interview process, please let us know and we will work with you to make all possible adjustments to suit your needs.