Operations manager, restaurant

Tim Horton; Mont-Saint-Hilaire; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Operations Supervisor to oversee daily operations in a fast-paced environment. This role involves evaluating operations, training staff, and ensuring customer satisfaction while maintaining high standards of service. You will lead a team, manage inventory, and ensure compliance with health and safety regulations. If you are an organized, reliable team player with excellent interpersonal skills and a passion for customer service, this opportunity is perfect for you. Join a dynamic team where your contributions will make a significant impact on operations and customer experience.

Qualifications

• 1-2 years of experience in a similar role.
• Must have a college diploma or equivalent.

Responsibilities

• Evaluate daily operations and monitor staff performance.
• Train staff and address customer complaints effectively.
• Organize inventory and ensure health regulations compliance.

Skills

Customer Service

Interpersonal Skills

Multitasking

Organizational Skills

Client Focus

Flexibility

Education

College or CEGEP diploma

Tools

MS Office

Job description

Minimum Requirements

• Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• Experience: 1 year to less than 2 years

Work Setting

• Urban area

Tasks

• Evaluate daily operations
• Monitor staff performance
• Plan and organize daily operations
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Lead/instruct individuals
• Address customers' complaints or concerns
• Provide customer service

Supervision

• 11-15 people

Certificates, Licences, Memberships, and Courses

Computer and Technology Knowledge

• MS Office

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask