OPERATIONS MANAGER - Remote Camp Setting Northwestern Ontario

Dexterra Group; Northwestern Ontario; On-site; CAD 95,000 - 107,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Health Spending Account

Wellness Benefit

RRSP matching

Paid travel

2 weeks on/2 weeks off rotation

Career growth opportunities

Leadership autonomy

Job summary

Dexterra Group is seeking an Operations Manager to oversee portfolios across Northwestern Ontario, lead high-performing teams, and drive operational excellence in a fast-paced, safety-conscious environment.

You will mentor leaders, strengthen client relationships, manage regional budgets, and champion continuous improvement while supporting field operations and ensuring compliance with health and safety standards.

Qualifications

• Minimum 5 years of progressive management experience in hospitality, remote camp operations, or similar fields.
• Post-secondary education in business, hospitality, or a related discipline preferred.
• WHMIS and other relevant safety certifications (or willingness to obtain).
• Valid driver’s license and ability to travel as required.
• Comfortable with long drives in remote areas.

Responsibilities

• Oversee multiple contracts across the district to ensure efficiency and effectiveness.
• Foster health, safety, and quality initiatives and drive continuous improvement across sites.
• Manage regional budgets, P&L performance, and client relationships.
• Lead workforce planning, staff development, and escalation handling for client issues.
• Travel throughout northwestern Ontario is required, with extended field presence and nights/weekends as needed.

Skills

Leadership

People management

Client relationship management

Communication

Problem solving

Education

Post-secondary education in business or hospitality

Tools

Microsoft Office

Job description

Job Description

We are growing our team and looking for people that thrive in a fast paced dynamic environment

Company Description

https://dexterra.com

Job Description

We are growing our team and looking for people that thrive in a fast paced dynamic environment

LEAD OPERATIONS - DRIVE RESULTS - BUILD STRONGER COMMUNITIES!

Are you a hands-on leader who thrives in the field and knows how to turn strategy into operational excellence? We are seeking multiple experienced Operations Managers to join our team and oversee multiple contracts across Northwestern Ontario, lead high-performing teams, strengthen client relationships, and drive continuous improvement across all areas of the business. This is an opportunity to make a meaningful impact while championing safety, operational performance, employee development, and community engagement.

WHY JOIN US?

• Competitive salary: $95,000 - $107,000 annually (paid on a daily rate)
• Comprehensive benefits package
• $500 annual Health Spending Account
• $500 annual Wellness Benefit
• RRSP matching
• Paid travel
• Excellent work-life balance with a 2 week on/ 2 week off rotation
• Growth and advancement opportunities within a national organization
• A leadership role with autonomy, influence, and the ability to drive change
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader

As an Operations Manager, you'll spend the majority of your time supporting field operations, mentoring leaders, building client partnerships, and ensuring operational excellence across a diverse portfolio. If you're passionate about leadership, problem-solving, and creating exceptional experiences for clients and employees alike, we'd love to hear from you.

Reporting to the District Manager and/or Regional Operations Director, the Operations Manager (OM) is responsible for overseeing portfolios for a specific region to ensure efficiency and effectiveness and execute the strategic vision of the regional and Senior Leadership Team. Operations Managers foster long term relationships by delivering operational excellence to meet client and customer needs. Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment. The OM also provides direction and expertise to the region by promoting corporate strategies and best practices aligned with our Vision and Values.

This is a safety-sensitive position requiring drug and alcohol testing and a criminal background check as a condition of employment.

WHAT IS THE ROLE?

This role holds expansive responsibilities for the performance of multiple contracts across their district.

Key Responsibilities Include (but Are Not Limited To) The Following, As Well As Related Duties Incidental To The Work Described Therein:

Performance Management & Continuous Improvement

• Standardize SOPs, reporting tools, and service models across sites
• Lead change management initiatives to improve service delivery and efficiency
• Build and deploy operational systems aligned to corporate/client standards
• Coordinate with other department leaders to solution problems.
• Liaise with District Manager, Regional Operations Director and other OM’s and ensure the consistent implementation of strategic initiatives to all field operation groups.
• Mentor and train all direct reports
• Ensure compliance with employment standards, human rights, health and safety, and WHMIS within all regions.

HSEQ Leadership

• Promote the company values and be a leader in health and safety.
• Monitor KPIs and coach site leaders to meet targets.
• Analyze site-level data to identify trends and opportunities.
• Support site leadership with incident response, investigation and reporting.
• Support training on company Quality (FTQ) and Safety (Sphera) platforms.
• Implement regional HSEQ programs; ensure compliance and readiness
• Lead emergency preparedness planning and training

Financial & Client Stewardship

• Review audit results; direct corrective actions and recognition programs
• Manage regional budgets and P&L performance
• Oversee and support regional and site purchasing

Workforce Planning & Leadership Development

• Serve as escalation point for client issues; maintain strong relationships
• Approve purchases and staffing plans
• Ensure completion of scheduled internal and client audits.

Working Conditions

• Travel throughout northwestern Ontario is required, including flight and/or helicopter access sites.
• Work will be 75% + based in the field supporting active operations.
• Ability to work long shifts and rotational schedules.
• Occasional travel to other projects across Canada.
• Extended periods away from home with possible weather-related travel delays.
• Must comply with all company and client health, safety, and operational standards.

Physical Demands

• Extended periods of standing, walking, and on-site presence in remote locations.
• Ability to lift, carry, and move items up to 40–50 lbs.
• Work in varying environmental conditions, including extreme weather.
• Travel to multiple sites, including fly-in/fly-out locations.

Qualifications

WHO ARE WE LOOKING FOR?

Qualifications

• Minimum 5 years of progressive management experience in hospitality, remote camp operations, or similar fields.
• Post-secondary education in business, hospitality, or a related discipline preferred.
• WHMIS and other relevant safety certifications (or willingness to obtain).
• Valid driver’s license and ability to travel as required.
• Comfortable with long drives in remote areas.

Competencies

• Proven leadership and supervisory experience in hospitality, remote camp, or related operations.
• Demonstrated ability to attracts, develop, and retain employees.
• Strong client service focus with excellent interpersonal and communication skills.
• Financial management skills, including budgeting, forecasting, and cost control.
• Proficient in Microsoft Office Suite and operational management tools.
• Strong understanding of Health & Safety compliance.
• Ability to work independently with minimal direct supervision during remote shifts
• Cultural sensitivity and adaptability in diverse team environments.

Additional Information

Work schedule and remuneration: Operations Managers typically work on a rotational schedule of 2 weeks on/2 week off, which may change on occasion due to operations needs. Site locations are in remote settings, requiring either air travel to site, or via ground on our shuttle. You may be required to work nights, weekdays, weekends, and general holidays.

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of.

Work That Matters, People Who Care.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.