Operations Manager (Programs / Services)

Canadian Forces Morale and Welfare Services - CFMWS; Edmonton; On-site; CAD 60,000 - 90,000; Full time

Job summary

Join a leading organization supporting the Canadian Armed Forces as an Operations Manager. Drive operational success and implement strategic initiatives while overseeing community recreation, fitness, and facilities. Ideal for an adaptable leader focused on enhancing client service within a dynamic team environment.

Benefits

Drug coverage

Healthcare spending account

Employee Assistance Program

Defined Benefit Pension Plan

Tuition Assistance Program

Qualifications

• Several years of relevant experience in operations management.
• Experienced in planning, coordinating, and managing business operations.
• Knowledge of applicable policies and legislation.

Responsibilities

• Lead operational efficiency and strategic initiatives.
• Oversee budget planning and fundraising.
• Cultivate effective team communication and resolve conflicts.

Skills

Client focus

Organizational knowledge

Communication

Innovation

Teamwork

Leadership

Education

College diploma or certificate in Business Administration

Recreation Services or related field

Job description

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

THE ROLE

Are you ready to take the lead and drive innovation? Do you excel in confronting challenges directly and thrive in a team environment? As an Operations Manager (Programs / Services) at CFMWS within our Personnel Support Programs (PSP) team, you will be at the helm of our operational efficiency, spearheading strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to nurturing a commitment to outstanding customer service, you will be instrumental in delivering programs and services to your clients - members of the Canadian Armed Forces and their families.

As an Operations Manager (Programs / Services), you are a strategic business planner, adept at crafting budgets, fundraising, and overseeing both revenues and expenses. You will work with your team to ensure the Community Recreation, Fitness & Sports, and Facilities run smoothly. Should operational issues happen, your swift intervention will identify and apply necessary solutions. You need to be adaptable and able to pivot quickly when the needs of your clients change.

Should the need arise to boost engagement, organize or market an event, you will leap into action, formulating business and marketing strategies. As a leader, you recognize the importance of communication for success and will cultivate effective dialogue within your team while adeptly handling any conflicts that emerge.

If you have a customer-centric mindset, are autonomous, adaptable, and maintain a constant focus on the business, we invite you to become a part of our team!

QUALIFICATIONS NEEDED

Education, Certifications and Licenses

College diploma or certificate in Business Administration or Recreation Services, or a

related field, AND several years of experience in a related field

Experience

In planning, coordinating and managing business operations

In applying policies, procedures, regulations, and applicable legislation

In preparing marketing strategies

In business planning

In managing facilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

LANGUAGE REQUIREMENTS

Reading : Advanced

Writing : Functional

Oral : Advanced

BENEFITS AVAILABLE

Health Benefits : Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance : A wide range of paid / unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning : A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development : Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

Perks : Discounts through CF One Member Appreciation.

OTHER INFORMATION

This is an on-site position with an assigned work location.

Keep our Canadian Armed Forces operationally ready and their families and military community healthy as part of the team at Personnel Support Programs.

Personnel Support Programs contributes to the operational readiness of our Canadian Armed Forces through the provision of fitness, sports, recreation and health promotion programs to military communities across Canada and members while on deployment.

START DATE

The anticipated term of this position is July 2025 to September 2026.

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.

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