Operations Manager, NMHO

City of Vancouver; Vancouver; Hybrid; CAD 111,000 - 139,000; Full time

Job summary

The City of Vancouver is seeking a Manager for Non-Market Housing Operations, responsible for overseeing housing management, staff safety, and budget development. This role emphasizes leadership, compliance, and community engagement. Ideal candidates will have extensive experience in social housing and strong management skills. The position offers a flexible work program and is committed to diversity and inclusion.

Benefits

Flexible Work Program

Qualifications

• 5+ years in social housing sector, 2+ years in management.
• Experience in operational, administrative, and financial management.

Responsibilities

• Oversee Non-Market Housing operations and budget management.
• Recruit, hire, and evaluate staff while ensuring safety compliance.
• Plan community programs and foster positive neighborhood relations.

Skills

Communication

Leadership

Conflict Management

Education

Degree in Business Administration

Degree in Public Administration

Degree in Social Sciences

Job description

Requisition ID: 42684

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver is committed to becoming a City of Reconciliation. Vancouver ranks among the world’s most livable and environmentally sustainable cities and has been recognized as one of Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers. The City seeks colleagues dedicated to sustainability, reconciliation, equity, and enhancing quality of life for all residents.

Join our team and be part of an innovative, inclusive, and rewarding workplace.

Main Purpose & Function

The Manager, Non-Market Housing Operations, oversees the operations of the Non-Market Housing portfolio. This role involves developing and implementing policies and procedures aligned with Arts, Culture & Community Services' mission and values. The manager integrates leadership and decision-making into housing management, staff safety, and building security. Responsibilities include budget development and monitoring, staffing, hiring, coaching, performance evaluation, and representing the employer in grievance and arbitration processes. The manager reports to the Director of Non-Market Housing, manages Resident Managers, Resident Attendants, and Auxiliary staff, and collaborates with other City departments and community stakeholders.

Specific Duties & Responsibilities

The Operations Manager promotes leadership and management competencies in housing operations, focusing on tenant engagement and facility management through collaboration with staff and community partners. Key responsibilities include:

• Developing and supporting staff through coaching, training, and performance management.
• Recruiting, hiring, and evaluating staff, including conducting performance reviews and managing discipline.
• Ensuring health and safety compliance, participating in safety committees, and promoting a safe environment for staff and tenants.
• Managing daily operations, analyzing processes for improvements, and overseeing budgets and financial reporting.
• Developing and implementing policies, coordinating maintenance and facility repairs, and managing risk mitigation strategies.
• Planning and coordinating community programs, liaising with tenants and external agencies, and fostering positive neighborhood relations.

Qualifications

Education & Experience:

• A degree in Business Administration, Public Administration, social sciences, or related fields, with substantial experience in operational, administrative, and financial management, preferably in property management or social housing.
• At least five years in the social housing sector, with two years in a management role overseeing a large team.
• Experience in housing, social programming, HR management, budgeting, tenant and facility management, and working with marginalized populations.
• Management experience in a unionized environment.

Knowledge, Skills & Abilities:

• Strong knowledge of budgeting, tenancy laws, the Society Act, WorkSafeBC, and occupational health and safety policies.
• Experience managing unionized staff, leading with a people-centered approach, and collaborating effectively with diverse stakeholders.
• Excellent communication, conflict management, and leadership skills.
• Ability to work flexible hours, including evenings and weekends, as needed.

Additional Requirements:

• Police Record Check clearance is mandatory.

The City offers a Flexible Work Program, allowing remote work 1–4 days per week, where operationally appropriate.

Business Unit/Department: Arts, Culture and Community Services (1200)

Affiliation: Exempt

Employment Type: Regular Full Time

Start Date: July 2025

Salary: $111,139 to $138,924 per annum (Pay Grade RNG-091)

Application Deadline: June 3, 2025

Vancouver is committed to diversity and inclusion. Indigenous peoples, people of color, 2SLGBTQ+ persons, including all genders, and persons with disabilities are encouraged to apply. Accommodations are available upon request during the selection process. Learn more about our commitment to diversity and inclusion.

Before applying, ensure your application is complete with a cover letter and resume. You may be asked to answer questions related to the role's requirements, which will take approximately 5-10 minutes. Your cover letter should highlight your interest and relevant experience, and your resume should summarize your skills and background related to this position.