Operations Manager (Maternity Leave Coverage)

Global University Systems; Ontario; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading educational organization is seeking an Operations Manager to enhance international business development and student recruitment efforts. This position will optimize operations, manage key accounts, and collaborate across teams to implement strategic initiatives. Ideal candidates will demonstrate strong project management abilities and a focus on performance metrics.

Qualifications

• Experience in operations management with a focus on international business.
• Ability to manage key accounts and improve operational efficiency.
• Strong skills in relationship management with external partners.

Responsibilities

• Oversee project planning and execution to enhance efficiency.
• Act as the primary liaison between recruitment teams and external partners.
• Track and analyze KPIs, ensuring alignment with business strategies.

Skills

Project planning

Process improvements

KPI tracking

Problem-solving

Cross-functional collaboration

Job description

The Operations Manager plays a critical role in supporting international business development and student recruitment efforts. This position is responsible for optimizing operations, managing key accounts, and ensuring efficient execution of business strategies. The role involves cross-functional collaboration with internal teams and external partners, ensuring alignment with organizational goals.

Responsibilities

• Work closely with Business Development Coordinators, Business Developers, and the Vice President to streamline operations.
• Oversee project planning, execution, and process improvements to enhance efficiency.
• Support the development and implementation of strategic initiatives for international recruitment.
• Act as the primary liaison between recruitment teams and external partners.
• Manage incoming agent inquiries, ensuring seamless business relationships.
• Support agent and key account development, including handling escalations and problem-solving.
• Track and analyze KPIs, team targets, and performance metrics.
• Provide business-critical insights and strategic recommendations to senior leadership.
• Maintain databases, ensuring accurate data collection and reporting.
• Identify gaps in recruitment, marketing, and partner engagement processes, recommending improvements.
• Support contract compliance policies and ensure adherence to internal procedures.
• Work cross-functionally to enhance operational systems and reporting structures