Operations Manager, Maintenance | Ontario

thyssenkrupp Elevator; Golden Horseshoe; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a dynamic Operations Manager to lead and inspire a team in the elevator sector. This role involves overseeing employee management, promoting a culture of safety, and ensuring exceptional customer service. The ideal candidate will have a strong background in operations, excellent communication skills, and a commitment to quality assurance. Join a forward-thinking company dedicated to innovation and diversity, where your leadership can make a significant impact in transforming urban environments. If you thrive in a fast-paced setting and are ready to take on new challenges, this opportunity is for you.

Qualifications

• 5+ years in operations or field management, preferably in the elevator industry.
• Proven leadership skills managing diverse teams.

Responsibilities

• Oversee employee lifecycle management and foster accountability.
• Promote a safety-first culture and manage budgets efficiently.

Skills

Leadership Skills

Interpersonal Skills

Budget Management

Conflict Resolution

Technical Document Interpretation

Communication Skills

Adaptability

Education

5+ years in Operations Management

Experience in Technical Industry

Tools

MS Office

ERP Systems

Job description

Operations Manager, Maintenance | Ontario

TK Elevator Canada Ltd — Scarborough, Ontario, Canada

Who we are

TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient, and reliable vertical transportation systems have been moving people in Canada for nearly half a century. We offer high-quality, customer-focused service, along with maintenance and modernization packages. Our skilled technicians service a multi-brand portfolio of over 1.2 million units, reshaping the elevator industry and transforming cities into better places to live.

What we expect

Responsibilities

• Oversee all aspects of employee lifecycle management, including hiring, training, performance evaluations, coaching, development plans, and departures. Foster a culture of accountability and continuous improvement, inspiring followership.
• Promote a safety-first culture through regular audits, compliance enforcement, safety training, and accountability. Lead Toolbox Talk meetings and training sessions to enhance safety skills and industry best practices.
• Develop and implement plans for employee assignments, aligning with contractual, budgetary, and compliance requirements. Manage field labor and support personnel to meet or exceed customer expectations. Oversee departmental budgets, costs, and resource allocation efficiently.
• Build and maintain strong stakeholder relationships through proactive communication and collaboration. Deliver exceptional customer service, resolve issues promptly, and contribute to the company's growth and success.
• Ensure quality assurance and resource management by monitoring work processes, providing technical guidance, and managing materials, tools, and equipment to meet quality standards.

Who we are looking for

Qualifications

• Minimum of 5 years of relevant experience in operations or field management, preferably in the elevator or a related technical industry.
• Proven leadership skills, with experience managing, inspiring, and developing diverse teams to deliver excellent service.
• Exceptional interpersonal and communication skills for engaging with employees, customers, and stakeholders at all levels.
• Strong financial skills, including budget management and cost control. Familiarity with sales processes for repair and modernization projects.
• Ability to interpret technical documents and specifications, with mechanical and electrical comprehension.
• Skilled in conflict resolution and maintaining a positive work environment.
• Ability to work under pressure, handle multiple tasks, and adapt quickly in a fast-paced environment.
• Proficiency in MS Office and ERP systems, with adaptability to new systems.
• Knowledge of elevator codes, safety regulations (TSSA, CSA B44), and industry best practices.
• Experience in a unionized environment and managing to collective agreements.
• Valid driver’s license and willingness to travel within the Greater Toronto Area as needed.

Additional information

TK Elevator is an equal opportunity employer committed to diversity. Qualified applicants will be considered without regard to age, gender, race, religion, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.

Job details

Posting date: 2025/05/06

Experience level: Management

Type of contract: Permanent, Full Time

Work mode: On Site

Job field: Customer Services

Application deadline: Open until the position is filled. We welcome all suitable candidates to apply.