Operations Manager, Luxury Spa

COREcruitment Ltd; Toronto; On-site; CAD 100,000; Full time

Job summary

An established industry player is seeking an experienced Operations Manager for a luxury wellness brand launching a flagship spa in downtown Toronto. This exciting role involves overseeing daily operations, leading a team of department heads, and ensuring a consistent luxury experience across all guest-facing areas. If you thrive on building high-performing teams and are passionate about exceptional guest experiences in a wellness-forward environment, this opportunity is perfect for you. Join a dynamic team dedicated to excellence in hospitality and wellness.

Qualifications

• 3+ years in leadership roles within spa, wellness, or hospitality.
• Proven ability to lead and mentor teams across multiple functions.

Responsibilities

• Lead department managers to ensure high service standards.
• Manage daily operations proactively and implement improvements.
• Build a positive and high-performing work culture.

Skills

Leadership in spa operations

Team mentoring

Customer satisfaction improvement

Operational analysis

Education

Experience in hospitality management

Experience in luxury wellness settings

Job description

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This range is provided by COREcruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$100,000.00/yr - CA$100,000.00/yr

Direct message the job poster from COREcruitment Ltd

Head of Hotel Recruitment - North America

Spa Operations Manager – Toronto, ON – Up to $100k

We’re partnering with a luxury wellness brand launching a new flagship spa in downtown Toronto, and we’re looking for an experienced Operations Manager to join the opening leadership team.

This person will serve as the right hand to the Site Director, overseeing day-to-day operations and leading five department heads across guest experience, spa services, fitness, wellness, and facilities. You’ll play a key role in setting the tone and ensuring smooth execution across all operational and guest-facing areas.

What You'll Do:

• Lead and support department managers to ensure high standards of service, performance, and collaboration
• Manage daily operations with a hands-on approach, addressing issues proactively and implementing improvements
• Act as a liaison between the on-site team and global operations leadership
• Build and maintain a positive, open-minded, and high-performing work culture
• Ensure a consistent luxury experience across all departments

What We’re Looking For:

• 3+ years of experience in a leadership role within spa, wellness, fitness, or hospitality operations
• Proven ability to lead and mentor a team of managers across multiple functions
• Experience in luxury hospitality or wellness settings is a strong asset
• Skilled in analyzing reports to guide operational decisions.
• Proven success in improving customer satisfaction through feedback and action plans.
• Experienced in managing inventory, vendors, and compliance with quality and safety standards.

This is a great opportunity for someone who thrives on building and leading high-performing teams and is passionate about delivering exceptional guest experiences in a wellness-forward setting.

If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot com – [e-mail]

Due to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hospitality

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