Operations Manager, Hotel

Northview Residential REIT; Inuvik; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading hotel management company in Inuvik, NT is seeking an experienced Operations Manager to oversee hotel operations, maximize revenue, and ensure exceptional customer service. Ideal candidates will have at least 5 years of experience in the hotel industry, strong leadership skills, and proficiency in budgeting. This role offers competitive pay and benefits including extended health care, life insurance, and discounts on rent at Northview properties.

Benefits

Competitive pay

Extended health care

Discounts on rent

Life insurance

Qualifications

• Minimum of 5 years working experience in the hotel industry.
• 3 years experience in a leadership capacity.
• Superior English communication skills, both written and verbal.

Responsibilities

• Monitoring operational efficiencies to ensure profitability.
• Attracting, hiring, and retaining qualified employees.
• Ensuring all health and safety standards are exceeded.

Skills

Leadership

Customer service

Budgeting

Communication

Teamwork

Education

High School Diploma or GED

Diploma in Hospitality Management

Job description

Overview

At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants across Canada.

We are looking for an Operations Manager, Hotel to join our Hotel team in Inuvik, NT. Reporting to the General Manager, Hotel, you will anticipate the needs and exceed the expectations of the owners, their customers, as well as their employees by achieving profitability and customer service goals all while providing their employees an exceptional place to work. The Operations Manager, Hotel will succeed by demonstrating they have the know-how to deliver on the vision, the mission and uphold the culture of the hotel chain. This position requires the ability to be flexible with hours of work, as you would be on call when additional support is needed. Shifts would include weekends, days, and evenings.

Priority consideration will be given to enrolled participants of the Gwich'in Comprehensive Land Claim Agreement and beneficiaries of the Inuvialuit Final Agreement.

This position requires the ability to be flexible with hours of work, as you would be on call when additional support is needed. Shifts would include weekends, days and evenings.

Responsibilities

• Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets
• Maximizing revenue per available room
• Providing staff with skills training to provide value-added service to customers and monitor the success of training
• Monitoring customer satisfaction ratings and developing plans to maintain or increase customer satisfaction as required
• Attracting, hiring, and retaining qualified employees who deliver on key objectives
• Providing leadership and guidance to maintain high morale throughout the hotels
• Ensuring all health and safety standards are exceeded
• Maintaining all month-end documentation and providing the accounting department with accurate reports
• Providing cash/credit card summaries as required
• Ensuring banking is completed daily

Qualifications

• A High School Diploma or GED required
• A Diploma in Hospitality Management is considered an asset
• Minimum of 5 years working experience in the hotel industry, demonstrating progression with each career move
• 3 years experience in a leadership capacity
• Previous experience with budgeting and forecasting
• Ability to demonstrate being both a leader and team player
• Superior English communication skills, both written and verbal
• Excellent customer service and interpersonal skills
• Ability to set and monitor goals and provide status updates as required
• Ability to set priorities for self and others in the hotel
• A fun, positive attitude with a sense of humour

Benefits

• Competitive pay
• Extended health care including medical, dental, and vision coverage
• Life insurance, drug coverage, and wellness programs
• Discounts on rent at Northview properties
• Vacation Travel Assistance for Northern employees

If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence. Please note, only those candidates chosen to continue through the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities.