Operations Manager (fulfillment Centre) Operations

Startops; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company is seeking an Operations Manager for their Fulfillment Centre in Toronto. In this role, you will oversee outbound logistics, manage a large team, and drive continuous improvement initiatives. Ideal candidates will possess strong leadership and analytical skills, ready to foster a high-performing culture.

Qualifications

• Experience in managing operations or related supply chain areas.
• Proven ability to lead individuals through performance cycles.
• Strong analytical skills for KPIs and root cause identification.

Responsibilities

• Manage the outbound function and daily operations effectively.
• Lead a diverse team to ensure productivity and safety.
• Develop and implement new processes and KPIs for continuous improvement.

Skills

Leadership

Problem Solving

Continuous Improvement

Performance Analysis

Job description

Build scalable outbound logistics processes to support global fulfillment growth

Location : Toronto

Job Tags : Operations

About The Role

Operations Manager (Fulfillment Centre)

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia, and Germany.

We are a team of retailers, creatives, technologists, and strategists, and we are looking for someone special to join our team.

Operations Manager

As a result of growth at the Fulfillment Center and our global expansion, we require a skilled Operations Manager to lead our outbound area. This is an exciting opportunity where you will lead people, build and scale the operations, and continually look for opportunities to improve on our core measures of success.

What You'll Do :

1. Own the Outbound function including daily execution, workflow management, and proactive management of the outbound operation.
2. Lead a team of 3 team Leads and 25 Associates (expands to 5 supervisors, 18 leads, and 250+ associates). Strong ability to manage individuals through the talent cycle (e.g., onboarding, coaching, feedback, career development, etc).
3. Responsible for KPIs (on-time shipment, cost, quality, safety) including root cause analysis, action identification, and gap closure.
4. Lead weekly and monthly labor planning cadence, including capacity analysis, balancing labor needs with demand, and preparing for high-volume weeks.
5. Responsible for productivity including deep dives, improvement opportunities, and managing Associate performance.
6. Identify, develop, and implement new processes, KPIs, and continuous improvement initiatives. Foster a continuous improvement mindset in the department.
7. Lead initiatives and mid-size projects across Operations and with cross-functional teams.
8. Lead peak preparation and its successful execution.
9. Focus on training and developing Leads so they can progress laterally or through promotions within the company.
10. Create an engaging and safe environment for Team Leads and Associates.

What You'll Bring To The Team :

1. Experience leading an operation or closely related supply chain area (e.g., transportation team, etc).
2. Passion for engagement and employee growth with the ability to lead individuals through the performance cycle.
3. Continuous improvement mindset - Always seeking opportunities to improve results.
4. Ability to analyze KPIs, identify root causes, and implement actions.
5. You are a builder - ready to create new KPIs, processes, and standardizations. Success involves creation and scaling.
6. Comfortable with analysis such as capacity analysis, productivity deep dives, and cost analysis (bonus points for experience with business cases and budgets).
7. Ability to lead initiatives and mid-size projects cross-functionally from idea to execution.
8. Strong leadership and team-building skills.
9. Excellent problem-solving skills.
10. Ability to thrive in ambiguous situations and build processes to stabilize.
11. Strong communicator with peers, leaders, and Associates.

Location : Our Distribution Centre is located in North York. Given the nature of the role, the Operations Manager would need to be onsite 5 days a week.

At Mejuri, our success is driven by a strong commitment to our Purpose and Values, which define how we operate, solve problems, and achieve together.

Our values are :

RAISE THE BAR | Stay Curious, Share / Seek Feedback, and Strive for Excellence

CUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisions

EMPOWERED OWNERS | Treat the company like your own and take initiative

FIND A WAY | Seek simple, creative solutions, and act fast

DRIVE RESULTS | Be clear on your goals and relentless in achieving them

TEAM FIRST | Value team success over personal ego

Accommodation / Accessibility :

Mejuri does not discriminate in hiring or employment terms based on race, ancestry, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family or marital status, or any other protected category.

If you require accommodations, please inform us, and we will work with you to meet your needs. For accessibility-related assistance, request information in accessible formats or report accessibility issues through your application.