Operations Manager – Flooring Solutions

0001 United Rentals (N A), Inc; Ottawa; On-site; CAD 70,000 - 100,000; Full time

Job summary

An award-winning equipment rental provider is seeking an Operations Manager for Flooring and Facility Solutions in Ottawa. The role involves leveraging leadership skills to build a business, ensuring safety, training, and effective operations. Candidates should have at least 3 years of relevant experience, strong customer service skills, and proficiency in Microsoft Excel.

Benefits

Paid Parental Leave

Employee Discount Program

Career Development Opportunities

Paid Sick Leave

Qualifications

• High School diploma; Bachelor's degree preferred.
• 3+ years of sales and operational experience.
• Valid driver’s license with a clean record.

Responsibilities

• Support the District Manager in achieving financial objectives.
• Manage all FFS location staff, providing direction, coaching, and feedback.
• Implement actions to meet financial goals such as revenue, EBITDA, and ROCA.

Skills

Leadership

Customer Service

Communication

Teamwork

Microsoft Excel

Education

High School diploma

Bachelor's degree

Job description

Operations Manager – Flooring Solutions

Operations Manager – Flooring Solutions

Apply locations Ottawa, ON, CAN | Full time | Posted on Posted 22 Days Ago | Job requisition id 80417

Great company. Great people. Great opportunities.

If you want to make your mark with the world’s largest equipment rental provider, build your future with United Rentals!

As Operations Manager of Flooring and Facility Solutions (FFS) at United Rentals, you will leverage your leadership skills to build a new business from scratch, coordinating and directing the delivery of “white glove” service to facility maintenance and restoration customers. Working closely with the District Manager, you will ensure safety, equipment training, world-class customer service, and standard process compliance for effective operations. You will oversee FFS sales efforts in partnership with the sales team, and all FFS location staff will report to you.

What you'll do:

• Support the District Manager in achieving financial objectives.
• Assist in ensuring compliance with all company policies.
• Manage all FFS location staff, providing direction, coaching, and feedback.
• Handle performance management for staff including FFS Outside Sales Representatives, Mechanics, and others.
• Implement actions to meet financial goals such as revenue, EBITDA, ROCA, and EAC.
• Motivate, coach, and train personnel.
• Provide consistent training to location staff and the general rental team.
• Oversee sales efforts, partnering with the sales team to assess customer needs and fleet demand.
• Promote a safety and discipline culture through leadership, compliance, accountability, and communication.
• Perform other duties as assigned.

Requirements:

• High School diploma; Bachelor's degree preferred.
• 3+ years of sales and operational experience.
• Basic knowledge of the construction rental equipment industry or related fields.
• Strong leadership and motivational skills.
• Excellent customer service, teamwork, and communication skills.
• Proficient in Microsoft Office, especially Excel.
• Valid driver’s license with a clean record.

This position is deemed Safety Sensitive as per United Rentals’ policies.

Why join us?

We are an award-winning company (named a Glassdoor Best Place to Work in 2023) that truly cares about our people. We offer comprehensive benefits and perks, including:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotion Opportunities
• Additional Vacation Buy-Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Learn more about our full US benefits here.

United Rentals is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from active duty members, veterans, reservists, and their families. If you need accommodations during the application process, email [e-mail].

We value leadership, discipline, integrity, and teamwork—values that are integral to your service and our success. Join us to transition into a rewarding career.

Note: The actual pay rate varies depending on factors such as position, location, education, training, experience, skills, and abilities.

About Us

Founded in 1997, United Rentals is the largest equipment rental company globally, operating in North America, Europe, Australia, and New Zealand, with a network of rental locations, including 49 states in the US, all Canadian provinces, and Puerto Rico.