Operations Manager – Distribution Center Operations

NAPA Canada; Milton; On-site; CAD 100,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Corporate discounts

Training & development

Job summary

NAPA Canada is seeking a Distribution Center (DC) Operations Manager to drive operational excellence across Cambridge, ON and Scarborough, ON locations. You will lead strategies to improve gross margin, manage FTEs, control expenses, and maintain top-tier customer service.

Reporting to the General Manager, you will develop budgets, track performance, and report results while coaching Warehouse Managers and the DC Management team to deliver business cases for investments, while ensuring labor

Qualifications

• Minimum of 10 years of experience managing Distribution Center operations.
• Proven track record of managing gross profit performance, with budgeting for large-scale operations.
• Experience in the automotive aftermarket industry is an asset.
• Strong computer skills, including proficiency in MS Office and Warehouse Management Systems (WMS).

Responsibilities

• Lead Distribution Center operations to achieve financial, operational, and customer service goals.
• Implement and monitor strategies, policies, and process improvements to enhance efficiency and performance.
• Train, coach, and support Warehouse Managers and the Distribution Center Management team.
• Partner with the General Manager to set priorities, develop action plans, and support business cases for investments.
• Oversee labor relations, including collective agreements and committee participation.
• Manage carrier relationships and returns processes.
• Participate as a member of the regional management committee.

Skills

DC operations management

Financial literacy

MS Office/WMS

Tools

MS Office

WMS

Job description

Your route

The Distribution Center (DC) Operations Manager is responsible for driving operational excellence and achieving key performance objectives, including gross margin targets, FTE management, expense control, and customer service levels. This role leads the implementation of strategies, tools, and best practices to enhance efficiency and overall performance across the Distribution Center. The DC Operations Manager is also accountable for budget development, performance tracking, and reporting.

This position has oversight of our Distribution Center operations in Cambridge, ON and Scarborough, ON, ensuring alignment with company objectives and operational excellence across both locations.

Salary Range: $100,000 – $120,000 annually, commensurate with experience and qualifications.

We offer a competitive compensation package that includes a comprehensive benefits program, access to corporate discounts, and ongoing training and development opportunities to support your professional growth throughout your career.

Your Responsibilities

• Lead Distribution Center operations to achieve financial, operational, and customer service goals.
• Implement and monitor strategies, policies, and process improvements to enhance efficiency and performance.
• Train, coach, and support Warehouse Managers and the Distribution Center Management team.
• Partner with the General Manager to set priorities, develop action plans, and support business cases for investments.
• Oversee labor relations, including collective agreements and committee participation.
• Manage carrier relationships and returns processes.
• Participate as a member of the regional management committee.

Under the hood

To Join Our Team, You Need

• Minimum of 10 years of experience managing Distribution Center operations.
• Proven track record of managing gross profit performance, with a strong understanding of financial statements and budgeting for large-scale operations.
• Experience in the automotive aftermarket industry is considered an asset.
• Strong computer skills, including proficiency in MS Office and Warehouse Management Systems (WMS).

About The Division

The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!