Operations Manager - Central Ontario

WSAudiology; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization is seeking a full-time Operations Manager to support the operations of HearCANADA clinics in Central Ontario. The role requires 3+ years in retail or clinic operations, strong leadership skills, and an analytical approach. You'll oversee multiple clinics while supporting team growth and operational excellence. Competitive salary, benefits, and a vehicle allowance are offered.

Benefits

Competitive salary plus bonus

Vehicle allowance

Health, dental, and vision benefits

RRSP with employer matching

Educational assistance

Qualifications

• 3+ years of success in retail or clinic operations.
• 2+ years in operational leadership, preferably across multiple sites.
• Experience with data-driven environments and KPI monitoring.

Responsibilities

• Oversee operational aspects within assigned clinics.
• Create standard operating procedures (SOPs).
• Support clinical and company initiatives.

Skills

Operations management

Team training and development

Data-driven decision making

Strong communication skills

Relationship building

Tools

MS Office

CRM Systems

POS Systems

EMR Systems

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals / pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are dedicated to delivering an exceptional client experience throughout the hearing journey, offering relevant and meaningful solutions.

About the role :

We’re seeking a full-time, permanent Operations Manager to join our HearCANADA Retail Central Ontario team! This position supports the operations of our Central Ontario HearCANADA clinics, which include the GTA from Burlington to Durham Region, Barrie, Muskoka, and Peterborough Kawarthas. Travel within the territory to provide onsite support to clinical teams is expected.

Reporting to the Divisional Sales Director, you will bring multi-site operations experience from retail or clinic settings (experience in retail + healthcare is a plus!) to our team. You should have an analytical, methodical approach and experience empowering teams to exceed KPIs and targets, while providing support and data-driven recommendations.

This is a hybrid position based in the Greater Toronto Area (or within commuting distance). Frequent travel (~60%) throughout the territory is required. Access to a vehicle and a valid driver’s license are necessary.

What you will do :

1. Oversee operational aspects within assigned clinics, including staff training, coaching, development, performance discussions, and hiring support alongside the Divisional Sales Director.
2. Create and maintain standard operating procedures (SOPs) for your clinics, covering schedule management, patient recall, database management, etc.
3. Support clinical and company initiatives such as product launches, pricing updates, and customer events.
4. Stay informed about industry trends and their impact on clinic operations.
5. Provide regular updates on KPIs and project results.
6. Document clinic needs and risks for projects like relocations, buildouts, and closures.
7. Support integration efforts for acquisitions.
8. Assist clinical teams with projects to boost brand awareness and revenue, including marketing initiatives.
9. Maintain open communication with staff and managers to understand clinic challenges and successes.

What we are looking for :

• 3+ years of success in retail or clinic operations.
• 2+ years in operational leadership, training, and coaching, preferably across multiple sites.
• Experience with data-driven environments and KPI monitoring.
• Technical skills and comfort with tools and software, including MS Office, CRM, POS, and EMR systems.
• Experience with new location operations is a plus.
• Strong relationship-building skills with stakeholders and change management experience.
• Excellent communication skills, both oral and written.
• Analytical mindset with problem-solving skills.
• Willingness to travel approximately 60% across Canada.

What’s in it for you?

• Competitive salary plus bonus.
• Vehicle allowance and company card for work expenses.
• Health, dental, and vision benefits from day one.
• RRSP with employer matching.
• Educational assistance and professional development opportunities.

If you are passionate about delivering Wonderful Sound for All, apply today!

HearCANADA is committed to fair employment practices and welcomes applications from candidates with disabilities. Accommodation is available upon request during the selection process.