Operations Manager - Central Ontario

WS Audiology Americas; Peterborough; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Une entreprise de soins auditifs de premier plan recherche un Operations Manager pour superviser les opérations de ses cliniques en Ontario. Le candidat idéal aura une expérience en gestion multi-sites, un esprit analytique et des compétences en leadership pour guider les équipes vers l'excellence. Ce poste hybride nécessite des déplacements fréquents et offre un salaire compétitif, des avantages sociaux dès le premier jour, ainsi que des opportunités de développement professionnel.

Benefits

Véhicule de fonction et carte de société pour les dépenses professionnelles

Assurance santé, dentaire et vision dès le premier jour

RRSP avec contribution de l'employeur

Assistance éducative et opportunités de développement professionnel

Qualifications

• Au moins 3 ans d'expérience réussie en opérations de détail ou clinique.
• Minimum 2 ans en leadership opérationnel pour des équipes multi-sites.
• Expérience dans un environnement axé sur les données avec suivi des KPI.

Responsibilities

• Surveiller les aspects opérationnels des cliniques assignées.
• Établir et maintenir des procédures opérationnelles standard.
• Fournir des mises à jour régulières sur les KPI et les résultats des projets.

Skills

Leadership

Communication

Analytical thinking

Problem-solving

Relationship building

Tools

MS Office

CRM

POS

EMR systems

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals / pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are dedicated to delivering exceptional client experiences throughout their hearing journey, offering relevant and meaningful solutions.

About the role :

We’re seeking a full-time, permanent Operations Manager to join our HearCANADA Retail Central Ontario team. This position supports the operations of our Central Ontario HearCANADA clinics, which include the GTA from Burlington to Durham Region, Barrie, Muskoka, and Peterborough Kawarthas. Travel within the territory to provide onsite support to clinical teams is expected.

Reporting to the Divisional Sales Director, you will bring multi-site operations experience from retail or clinic settings (experience in both is a significant asset) to our team. You should have an analytical, methodical approach and experience in empowering teams to exceed KPIs and targets, while providing support and data-driven recommendations.

This is a hybrid position based in the Greater Toronto Area (or within commuting distance). Frequent travel (~60%) across the territory is required. Access to a vehicle and a valid driver’s license are necessary.

What you will do :

1. Oversee operational aspects within assigned clinics, including supporting staff training, coaching, and development; participate in performance discussions and hiring alongside the Divisional Sales Director.
2. Establish and maintain standard operating procedures (SOPs) for clinics, including scheduling, patient recall, database management, etc.
3. Support clinical and company initiatives like product launches, pricing updates, and customer events.
4. Stay informed of industry trends and assess their impact on clinic operations.
5. Provide regular updates on KPIs and project outcomes.
6. Document needs and risks for clinic relocations, buildouts, and closures.
7. Support integration efforts for acquisitions.
8. Assist clinical teams with marketing and revenue initiatives, including community engagement.
9. Maintain communication with staff and managers to understand challenges, successes, and areas for improvement.

What we are looking for :

1. At least 3 years of successful experience in retail or clinic operations.
2. Minimum 2 years in operational leadership, training, and coaching for multi-site teams.
3. Experience in a data-driven environment with KPI monitoring.
4. Technical skills and comfort with tools and software, including MS Office, CRM, POS, and EMR systems.
5. Experience with new location operations is a plus.
6. Strong relationship-building skills and change management experience.
7. Excellent communication skills, both oral and written.
8. Analytical mindset with problem-solving skills.
9. Willingness to travel approximately 60% across Canada.

What’s in it for you?

1. Competitive salary plus bonus.
2. Vehicle allowance and company card for work expenses.
3. Health, dental, and vision benefits from day one.
4. RRSP with employer matching.
5. Educational assistance and professional development opportunities.

If you are passionate about delivering Wonderful Sound for All, apply today!

HearCANADA is committed to fair and accessible employment practices. We welcome applications from candidates with disabilities. Accommodation is available upon request during the application process.