Operations Manager - Central Ontario

HearCANADA; Ontario; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A healthcare provider in Ontario seeks an Operations Manager to oversee clinic operations and empower teams across multiple locations. The role demands strong operational leadership, data analysis skills, and willingness to travel frequently. Candidates with retail or healthcare experience are highly valued, as well as those proficient in management tools like MS Office. This full-time position includes competitive salary, benefits from day one, and opportunities for professional growth.

Benefits

Competitive salary plus bonus

Vehicle allowance

Health, dental, and vision benefits

RRSP with employer matching

Educational assistance

Mentorship opportunities

Qualifications

• At least 3 years of experience in retail and/or clinical operations.
• Minimum of 2 years in operational leadership and team development.
• Experience working with KPIs and performing data analysis.

Responsibilities

• Oversee operational aspects of HearCANADA clinics.
• Create and maintain standard operating procedures (SOPs).
• Support clinical and company-wide initiatives.

Skills

Operational leadership

Data analysis

Relationship-building

Communication skills

Problem-solving

Tools

MS Office Suite

CRM

POS

EMR systems

Job description

Join to apply for the Operations Manager - Central Ontario role at HearCANADA

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals / pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

About The Role

We’re seeking a full-time, permanent Operations Manager to join our HearCANADA Retail Central Ontario team! This position supports the operations of our Central Ontario HearCANADA clinics, which include the GTA from Burlington to Durham Region, Barrie, Muskoka, and Peterborough Kawarthas. Travel will be expected within the territory to provide onsite support to our clinical teams.

Reporting to the Divisional Sales Director, you will bring multi-site operations experience from either a retail or clinical setting (experience in both retail and healthcare is a huge asset!) to our team. You should have an analytical and methodical approach, with experience empowering teams to exceed KPIs and targets while providing support and data-driven recommendations.

This is a hybrid position based in the Greater Toronto Area (or within commuting distance). Frequent travel of approximately 60% throughout the territory will be required. Access to a vehicle and a valid driver’s license are necessary.

What You Will Do

• Oversee all operational aspects within assigned HearCANADA clinics, including supporting staff with training, coaching, and development; participate in performance discussions and hiring decisions alongside the Divisional Sales Director as appropriate.
• Create, establish, and maintain standard operating procedures (SOPs) for your clinics, including schedule management, patient recall processes, and patient database management.
• Support clinical and company-wide initiatives such as new product launches, toolkit updates, pricing changes, and customer events.
• Stay informed about industry trends and their implications on operations.
• Provide regular updates on KPI trends and project outcomes.
• Document clinic needs and conduct risk analysis to support relocations, buildouts, and closures.
• Assist with successful integrations during acquisitions.
• Support projects to enhance brand awareness and revenue, including market research and community marketing initiatives.
• Maintain ongoing communication with staff and managers to understand clinic challenges and successes.

What We Are Looking For

• At least 3 years of successful experience in retail and/or clinical operations.
• Minimum of 2 years in operational leadership, training, coaching, and team development, preferably across multiple sites.
• Experience working with KPIs and data analysis.
• Technical proficiency with tools and software, including MS Office Suite (Outlook, Teams, Excel, SharePoint), CRM, POS, and EMR systems.
• Experience with operations for new locations is a plus.
• Strong relationship-building skills with internal and external stakeholders, including change management experience.
• Excellent communication skills, both oral and written.
• Analytical mindset with problem-solving skills.
• Willingness to travel approximately 60% within Canada.

What’s in it for you?

• Competitive salary plus bonus
• Vehicle allowance and company card for work expenses
• Benefits from day one: health, dental, vision
• RRSP with employer matching
• Educational assistance
• Mentorship and professional growth opportunities

If you are passionate about delivering Wonderful Sound for All, apply today!

HearCANADA is committed to fair employment practices and welcomes applications from candidates with disabilities. Accommodation is available upon request during the selection process.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industry: Hospitals and Health Care

Referrals increase your chances of interviewing at HearCANADA by 2x.

Get notified about new Operations Manager jobs in Greater Toronto Area, Canada.