Operations Manager - Central Canada

DoorDash USA; Toronto; On-site; CAD 83,000 - 103,000; Full time

Benefits offered by this job

Equity grants

Paid time off

Medical benefits

Dental and vision

RRSP match

Mental health program

Parental leave

Job summary

DoorDash Canada seeks an Operations Manager to own regional operational outcomes for a cluster of DashMart sites, coaching site managers toward high performance and autonomy.

You will also lead centralized workstreams, spanning efficiency, costs, data reporting, and process design, to improve results across the network.

Qualifications

• 5+ years of operations leadership experience with at least 3 years of managing other managers and P&L accountability.
• Ability to lead cross-functional work alongside product, engineering, or central teams; drive outcomes without direct authority.
• Analytically strong; able to extract strategic insight from data and build the analysis that informs decisions; comfort with Sigma, Excel, or SQL.

Responsibilities

• Own the full operational outcomes for a portfolio of ~five DashMart sites and coach site managers to create self-sufficient operators.
• Lead centralized workstreams to improve regional results across inbound/outbound efficiency, costs, data reporting, and process design.
• Act as a regional P&L owner reporting to the Senior Operations Manager, Canada, balancing regional and cross-functional priorities.

Skills

Operations leadership

People management

P&L accountability

Cross-functional collaboration

Data analysis

Multi-site operations

Flexibility across geographies

Tools

Sigma

Excel

SQL

Job description

About DashMart

DashMart is a local fulfillment center owned and operated by DoorDash, delivering household essentials and everyday items to customers quickly, reliably, and with care. Canadas DashMart network spans 18 sites from coast to coast - and growing.

About the Role

The Operations Manager role has two parts, and both matter equally.

The first is regional: you own the full operational outcomes for a portfolio of roughly five DashMart sites and the managers who run them. Your goal is to develop your Site Managers into highly functional, largely self-sufficient operators - not because you're hands-off, but because your coaching makes them better.

The second is strategic: every OM in Canada owns and leads at least one active, centralized workstream designed to improve results across the entire DashMart Canada network. These workstreams span a broad range of operational priorities, from inbound and outbound efficiency and facility-cost management to data reporting and dashboarding, quality controls, and process design.

This is a senior, cross-functional role for someone who can operate as a regional P&L owner and a strategic contributor simultaneously. You report to the Senior Operations Manager, Canada.

We're excited about you because…

• 5+ years of operations leadership experience, including at least 3 years experience managing other managers with P&L accountability
• Demonstrated ability to lead cross-functional work alongside product, engineering, or central teams; you know how to drive outcomes without direct authority
• Analytically strong - you extract strategic insight from data and can build the analysis that changes a decision; comfort with Sigma, Excel, or SQL is an asset
• Experience with multi-site or large-scale operations, including direct P&L accountability Strong organizational instincts - you can manage your region and your work streams simultaneously without letting either slip
• A builder's mentality; you design from first principles, not from templates Unafraid of ambiguity - you make good calls with incomplete information and stay focused when priorities shift
• Flexibility across geographies and schedules. This role requires presence across your sites and availability when the business needs it.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$82,500-$103,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.