Operations Manager, CARE Hub

Western University; London; On-site; CAD 72,000 - 103,000; Full time

Job summary

Western University is seeking an Operations Manager, CARE Hub, to lead shared research facilities within the Faculty of Health Sciences. The role ensures safe, efficient operation of core facilities, equipment access, budgeting, and regulatory compliance while engaging researchers and external partners.

The ideal candidate will bring a Master’s degree in a related field, 5 years of managing research operations, and experience in project management, process improvement, and budgeting.

Qualifications

• Master's degree in Health Sciences, Life Sciences, Research Administration, Business Administration, Operations Management, Engineering, or a related field.
• PMI PMP, Lean, Six Sigma, or related certification preferred.
• 5 years’ progressive experience in managing research operations, laboratory facilities, core facilities, or complex technical environments.
• Experience overseeing budgets, service operations, and research infrastructure.
• Demonstrated supervisory and leadership experience.
• Experience with project management, operational planning, and process improvement.
• Experience working within a university, academic health sciences centre, hospital research institute, or health research organization preferred.
• Experience supporting infrastructure grants and major equipment acquisition projects preferred.
• Experience managing multidisciplinary research facilities and specialized scientific instrumentation preferred.

Responsibilities

• Provide operational leadership, administration, and continuous improvement for shared research facilities within the Faculty of Health Sciences.
• Oversee equipment use, facility access, service delivery, budgeting, resource planning, regulatory compliance, and constituency engagement.
• Support the faculty’s strategic directions by maximizing accessibility, quality, and impact of shared resources.

Skills

Leadership

Budgeting

Stakeholder mgmt

Process improvement

Change management

Regulatory compliance

LIMS familiarity

Project management

Analytical skills

Education

Master's degree in Health Sciences, Life Sciences, Research Administration, Business Administration, Operations Management, Engineering, or a related field

Job description

The base salary will be $71,970 - $102,690 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

Please note, this position is a 2-year temporary full-time contract opportunity that is wholly grant funded.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Faculty of Health Sciences is a large, diverse, and comprehensive unit, comprised of seven Schools (Nursing, Kinesiology, Health Studies, Physical Therapy, Occupational Therapy, Food and Nutrition Sciences, and Communication Sciences and Disorders), a large Interdisciplinary Graduate Program in Health and Rehabilitation Sciences, four Research Centres. The faculty has approximately 5500 undergraduate students and more than 2000 Graduate students (250 PhD students).

Responsibilities

The Operations Manager, CARE Hub will provide operational leadership, administration, and continuous improvement for shared research facilities within the Faculty of Health Sciences. These facilities include specialized laboratories, core research equipment, research equipment platforms, research support spaces, other shared research infrastructure that support faculty, staff, students, and external research partners.

The Operations Manager, CARE Hub ensures the efficient, safe, and financially sustainable operation of core facilities by overseeing equipment use, facility access, service delivery, budgeting, resource planning, regulatory compliance, and constituency engagement. Working closely with researchers, facility staff, administration, and external partners, the role supports the faculty’s strategic directions and goals in research by maximizing the accessibility, quality, and impact of shared research resources.

Qualifications

Education:

• Master's degree in Health Sciences, Life Sciences, Research Administration, Business Administration, Operations Management, Engineering, or a related field
• Project Management Professional (PMP), Lean, Six Sigma, or related certification preferred

Experience:

• 5 years’ progressive experience in managing research operations, laboratory facilities, core facilities, or complex technical environments
• Experience overseeing budgets, service operations, and research infrastructure
• Demonstrated supervisory and leadership experience
• Experience with project management, operational planning, and process improvement
• Experience working within a university, academic health sciences centre, hospital research institute, or health research organization preferred
• Experience supporting infrastructure grants and major equipment acquisition projects preferred
• Experience managing multidisciplinary research facilities and specialized scientific instrumentation preferred

Knowledge, Skills & Abilities:

• Knowledge of health sciences research environments and shared research facility operations
• Knowledge of research infrastructure management and regulatory compliance
• Strong analytical, organizational, and problem-solving skills
• Excellent interpersonal, communication, and stakeholder management skills
• Leadership and people management skills
• Staff development and performance management skills
• Change management capability
• Financial management, budgeting, business planning, and cost-recovery knowledge
• Strategic planning and partnership development skills
• Process improvement and operational excellence expertise
• Familiarity with laboratory information management systems (LIMS), equipment booking systems, and research administration platforms

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone [phone].

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.