Operations Manager - Canadian Parts

80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors.

JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

Position Purpose

As a vital part of JCB’s Global & North American Parts team, the incumbent will oversee the efficient receipt, storage, and value-adding servicing and dispatch of a wide range of JCB parts across North America from our Canada parts depot location.

Major Tasks, Responsibilities & Key Accountabilities

• Plan, coordinate, and monitor the receipt, order processing, customs documentation, and dispatch of goods from Canada in SAP WMS.
• Lead JCB OSHA & IOSH Health and Safety Metrics and reports with 3PL Vendor on Site.
• Manage inventory and Cycle counts with North American Inventory Control Manager.
• Daily SAP & Systems maintenance to ensure the ERP system is performing optimally.
• Producing regular reports and statistics on a daily, weekly, and monthly basis using MS PowerPoint and Excel.
• Coordinate and consult with 3rd party TMS.
• Review, modify and improve process documents.
• Consult with customers (internal and external), suppliers, and our 3PL vendor.
• Liaison for communication for customer service inquiries to 3PL.
• Create and manage vendor POs within SAP.
• Partner with the North American Parts General Manager on planning future capacity requirements and meeting the business growth objectives.

Nature & Scope

• Reports to North American Parts Operations General Manager.
• Domiciled in Ontario, Canada.
• Travel 5-10%.

Minimum Qualifications

• Bachelor’s degree or experience with 3PL operations supervisor or manager level.
• 3+ years of experience with warehousing and SAP WMS.
• Demonstrated experience partnering with 3PLs.
• Must pass any drug screens, background checks, and any pre-employment tests as applicable.

Preferred Qualifications

• Bachelor’s degree in business or related field preferred.
• 5-10 years of operational experience preferably with 3PL Vendors.
• Experience with inventory control procedures.
• SAP WMS, Materials, Order to Cash, or P2P Experience.
• Proficiency with Microsoft Word, Excel (Pivot Tables/VLOOKUP), and SAP.
• Strong attention to detail and organizational skills.
• Effective time management and planning.
• Ability to motivate staff and deliver results.
• Influence and manage change within the business, promote creative problem solving and continuous improvement.
• Exceptional customer focus, effective listening skills, and communication.
• Excellent operational supervisory skills.

Job Conditions

• Both office environment and occasionally warehouse environment.
• Subject to noise and temperature changes.
• Can lift or pick up to thirty-five lbs.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 35 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.