Operations Manager, Atlantic Canada

Clutch; Bedford; On-site; CAD 70,000 - 100,000; Full time

Job summary

Clutch, a leading online used car retailer, seeks an Operations Manager for its Atlantic Canada team. In this role, you will lead local operations, enhance customer experience, and drive team culture. Ideal candidates will have a strong background in operations management, with a passion for the automotive industry.

Benefits

Health & dental benefits

Competitive compensation

Autonomy & ownership

Qualifications

• 3+ years in operations consulting, strategy, finance or marketing.
• Experience in high-growth environments.
• Strong business case preparation and quantitative analysis skills.

Responsibilities

• Drive operational efficiency and customer satisfaction in local markets.
• Achieve production and revenue goals.
• Recruit and develop an operations team.

Skills

Operations Management

Team Leadership

Process Improvement

Analytical Skills

Job description

About Clutch

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50 and Fast 500 lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About The Role

We are looking for proven leaders who want to revolutionize car buying to join our Atlantic Canada team. The Operations Manager is a key member of the market’s leadership team and supports the market by driving team culture, local production, customer experience and service quality. The role also supports the market’s General Manager and would be on a track to transition over time into the market’s Assistant General Manager role.

What You’ll Do

• Be a key player in delivering world class automotive production and retail operations within Atlantic Canada, supporting the management of all aspects of local operations and optimizing for efficiency
• Own and achieve production and revenue goals, driving execution to boost inventory turnover, customer satisfaction, and revenue in a highly competitive and fragmented market
• Help strengthen and grow the Clutch brand in Atlantic Canada
• Synthesize market feedback and recommendations for the General Manager
• Build and maintain reports, dashboards, and metrics to monitor performance
• Recruit, build, and motivate a thriving operations team - you will help define hiring needs and be key in the local hiring process
• Collaborate and share best practices internally within Clutch to build for scale across the organization
  
  

All About You

• 3+ years of experience in operations consulting, strategy, finance or marketing, preferably at a high-growth company
• Ability to quickly and succinctly prepare business cases with quantitative and qualitative support to enable management decision-making
• Proficiency with creating documents that convey new strategic process flows and quantified desired outcomes with relevant metrics
• Entrepreneurial spirit with a get-it-done, bias-towards-action attitude
• Passion for leadership, teamwork and growing careers
• Quantitative by nature and obsessed with process improvement
• Data-first problem solver with sound business judgment and demonstrated operational excellence
• History of cross-functional collaboration and leading projects that deliver results via people that you do not directly manage
• Ideally, you have an interest or experience in the automotive industry
• Comfortable working 100% on-site at our 20 Duke St, Bedford facility
• Flexible schedule and are open to working evenings and weekends
  
  

Why You’ll Love It At Clutch

• Autonomy & ownership -- create your own path, and own your work.
• Competitive compensation!
• Health & dental benefits
  
  

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [e-mail].