Operations Manager - Atlantic

United Services Group; Canada; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established Canadian facility maintenance company is seeking an Operations Manager to enhance partner relations and compliance. This pivotal role involves liaising with partners, managing subcontractor recruitment, and ensuring legal compliance. The ideal candidate will possess strong communication and problem-solving skills, along with the ability to thrive under pressure. Join a dynamic team dedicated to exceeding customer expectations and fostering a collaborative environment. If you’re ready to take on a challenging yet rewarding position that impacts the company's vision and mission, this opportunity is perfect for you.

Benefits

Health insurance

Dental insurance

Vision insurance

Pension plan after 1 year

Qualifications

• Ability to manage subcontractor recruitment and performance management.
• Strong communication skills and business acumen are essential.

Responsibilities

• Act as a liaison between the company and partners, ensuring compliance and performance.
• Manage subcontractor recruitment and lead national meetings.

Skills

Business acumen

Communication Skills

Advanced Technology competency

Problem-solving skills

Time management

Needs assessment

Tools

Salesforce

Job description

Posted Monday, February 17, 2025 at 5:00 AM

About Us

We are an established Canadian facility maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental, vision, and a pension plan after 1 year.

Job Summary

The Operations Manager AKA (RPM) will report to the Head of Partner Relations. The RPM’s focus is to be a key liaison between United and the Partners within the specified regions. This role will play an important part in collaborating internally across regions with the Retention, Learning & Development (L & D), Finance, and Equipment Services departments and externally with third-party vendors to ensure that our Partners' needs are being met as per expectations and ultimately meeting and exceeding Customer expectations. The role will also work closely within the Partner Relations and Effectiveness department with the Program Coordinators and L & D to enhance the Partner skillsets, performance, and experience. This role will focus on ensuring Legal and Process Compliance, Subcontractor Recruitment and Performance Management, Subcontractor Change Overs (PCO’s), Issues Escalation, and Compliance.

• Execution of United Services Group’s Vision, Mission, Values, and Strategic plans.
• Lead/Implement National Subcontractor Meetings Quarterly/Annually.
• Manage Subcontractor Recruitment process and create a Resource Pool of trained Subcontractors within the regions.
• Ensure legal compliance of Subcontractors by implementing United Hiring Packages.
• Provide key support to the Regional teams in managing the performance management process with the Contractors.
• Lead and manage the Contractor Change Over (PCO) process within United and with external vendors to ensure seamless transition of Partners.
• Attend legal “Discoveries” on behalf of United Services Group, if required.
• Collaborate and co-develop with the Account Management and Retention teams: Solutions to Issues Raised by Contractors and/or New Programs/Plans for Contractors to Be the First Choice Company for Contractors.
• Calibration Walks with Account Management teams and Contractors.
• Implement guidelines, processes, and procedures for Contractor Relations Department Contractors and their employees within Salesforce.

Job Requirements and Expectations

• Available to address customer and Contractor needs and concerns in a timely manner.
• Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
• Ability to deal with a high level of stress and solve problems as they arise.
• Ability to work flexible shifts on a rotation basis.
• Available to address concerns in a 24/7 environment.
• Business acumen.
• Communication Skills: Active listening, verbal, and written communication skills.
• Needs assessment and information gathering.
• Advanced Technology competency.
• Expertise in floor-care and cleaning procedures is an asset.
• Process and compliance driven.
• Superior time management and problem-solving skills.