OPERATIONS MANAGER

New Routes; Windsor; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading organization dedicated to supporting refugees and marginalized communities is seeking an Operations Manager. This role involves overseeing service delivery, ensuring quality standards, and supporting the CEO in strategic initiatives. If you are passionate about making a difference and have strong operational skills, we encourage you to apply.

Qualifications

• Experience in operational management and service delivery.
• Strong financial management skills.
• Ability to implement HR policies effectively.

Responsibilities

• Lead operational management and service delivery.
• Monitor service quality and compliance with health and safety.
• Support strategic fundraising efforts.

Skills

Operational management

Quality assurance

Financial management

HR policies

Strategic fundraising

Education

Relevant degree or equivalent experience

Job description

Since 2003 New Routes has been working with, and supporting, refugees, asylum seekers and isolated migrants in Norwich to support their wellbeing and ambitions by providing skill-building and social programmes in a safe and welcoming environment. We promote cross-cultural integration and community awareness, working with individuals and families from over 60 countries of origin. We work closely with an extensive network of partner organisations, both third-sector and statutory. New Routes is one-third of the Norwich Integration Partnership (NIP), alongside English+ and the Bridge Plus+.

Principle purpose of the post :

The Operations Manager will report to the Chief Executive Officer, working closely with them and deputising when required. They will lead and line manage the operational management of contractual service delivery (including the management of risk), quality and improvement across the organisation and ensure quality services are provided. This will be informed and implemented by ensuring that our participants have appropriate methods to inform programme delivery routinely.

The Operations Manager will deliver : monitoring of service and organisational quality, financial / income activity and expenditure, adherence to policies and procedures, and overall compliance with health and safety activity through a range of measures, including the use of reports and data to make critical and informed assessments.

The Operations Manager will support the CEO in implementing and overseeing strategic fundraising efforts.

The Operations Manager will hold responsibility for ensuring all operational staff are effectively supported to undertake their roles and will administer formal HR policies and procedures when standards fall below expectations. They will also support the CEO in doing the same for non-operational staff.

The Operations Manager will provide support and deputise for the Chief Executive when required. The postholder will be expected to demonstrate a high ability to be pro-active in anticipating and managing their workload, and work without high levels of direction.

Please see the attached Job Description and Person Specification. If you are committed to improving the lives of marginalised communities, we would love to hear from you. If you would like further details prior to submitting your application, please call our Chief Executive, Gee Cook, for an informal discussion.

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