Operations Manager

Coast Claims Insurance Services; Victoria; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance adjusting firm in Canada seeks an experienced Operations Manager to enhance operational performance and drive innovation. The ideal candidate will have a minimum of 5 years in operational management, preferably in the insurance sector, and strong leadership capabilities. The role focuses on collaboration with senior executives to align business processes and optimize service delivery standards.

Benefits

Competitive compensation

Comprehensive benefits package

Employer-matched RRSP contributions

Supportive work environment

Qualifications

• Minimum 5 years of experience in operational management, ideally in insurance.
• Strong track record of developing high-performing teams.

Responsibilities

• Collaborate with leadership on operational strategies.
• Lead projects involving systems integration and policy development.
• Oversee claims process delivery and compliance.
• Produce operational reports using advanced data tools.

Skills

Strategic and analytical mindset

Excellent communication skills

Leadership capabilities

IT systems understanding

Proficiency in Microsoft 365

Education

Bachelor’s degree in Business or related field

Tools

Claims management platforms

Job description

Who We Are

Since 1970, Coast Claims Insurance Services has been a trusted leader in the independent insurance adjusting industry. With a reputation built on integrity, expertise, and service excellence, we’ve grown to become Canada’s fourth-largest adjusting firm. Operating across British Columbia, Alberta, and Ontario, we’re proud to be home to top-tier talent and a collaborative, client-focused culture.

The Opportunity

We’re seeking a strategic and results-driven Operations Manager to join our leadership team. This role is central to optimizing our operational performance, driving innovation, and aligning business processes with company objectives. You will work closely with senior executives and cross-functional teams to ensure our services meet the highest standards of quality, efficiency, and compliance.

Key Responsibilities

• Collaborate with the President and senior leadership to design and execute operational strategies that support business growth.
• Lead complex, organization-wide projects involving systems integration, policy development, and fee structure implementation.
• Oversee the end-to-end delivery of the claims process, ensuring compliance with internal protocols, service level agreements (SLAs), and industry regulations.
• Develop, review, and RFPs, service proposals, and contractual agreements.
• Produce comprehensive operational reports and performance metrics using advanced data tools and spreadsheets.
• Provide strategic and technical leadership to operational staff, fostering collaboration and alignment across departments.
• Support mergers, acquisitions, and onboarding efforts by facilitating the integration of new firms and personnel into existing operational frameworks.
• Design and evaluate rate and fee structures to ensure alignment with business and contractual standards.
• Lead the planning and execution of national catastrophe (CAT) response strategies, including adjuster deployment and logistics coordination.
• Review claims files and operational workflows to ensure adherence to SLAs and industry best practices.
• Collaborate with IT service to implement technology solutions that enhance operational efficiency.
• Maintain and continuously improve operational policies, procedures, and documentation to reflect current regulations, industry standards, and business priorities.
  
  

What You Bring

• Bachelor’s degree in Business, Insurance, or a related field (preferred).
• Minimum 5 years of progressive experience in operational management, ideally within insurance, claims, or related sectors.
• Proven leadership capabilities, with a strong track record of developing and guiding high-performing teams.
• A strategic and analytical mindset with the ability to identify operational improvements and drive results.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization and with external partners.
• Solid understanding of IT systems.
• Advanced proficiency in Microsoft 365 (Excel, Word, Outlook, Teams, SharePoint), with experience using claims management and business operations platforms.
• Ability to thrive in a dynamic environment and manage multiple priorities with confidence and clarity.
  
  

Why Join Coast Claims?

• Competitive compensation reflective of your skills and experience.
• Comprehensive benefits package, including medical, dental, and vision.
• Employer-matched RRSP contributions to support your financial future.
• A supportive, team-oriented environment that values work-life balance.
• The opportunity to influence change, drive innovation, and be part of a trusted and growing company.
  
  

Ready to Make an Impact?

If you are an operation professional with a passion for excellence, we invite you to apply for this exciting opportunity to contribute to the success of Coast Claims. Please submit your resume and a cover letter detailing your relevant experience and accomplishments.

Coast Claims prioritize diversity and while we thank all applicants for their interest in this opportunity, we will only be in direct contact with those applicants who are selected for an interview.