Operations Manager

Linchpin Solutions, Inc.; Victoria; On-site; CAD 85,000 - 110,000; Full time

Job summary

A construction and restoration company in Victoria is seeking an Operations Manager. This role involves improving operational efficiency, overseeing financial management, and leading departmental initiatives. The ideal candidate will have over 5 years of experience in the industry, strong leadership skills, and proficiency in relevant tools. Competitive salary and benefits are offered.

Benefits

Professional development opportunities

Inclusive work environment

Qualifications

• 5+ years’ experience in construction, insurance, or restoration industry.
• 3+ years in a leadership role.
• Criminal Record Check required.

Responsibilities

• Improve departmental operational systems and processes.
• Manage and increase the effectiveness of supporting departments.
• Ensure health and safety compliance across all projects.

Skills

Time management

Decision-making

Communication skills

Education

Post-secondary certificate, degree, or diploma

Tools

Xactimate

Microsoft Office

Google Suite

Job description

Position Overview

Reporting to the General Manager, the Operations Manager is a leadership role that supports the management team. This position’s primary responsibility is ensuring organizational and financial effectiveness of the branch. The Operations Manager is responsible for improving the performance, productivity, efficiency, and profitability of each department through effective strategies, while adhering to customer protocol agreements. This role will monitor revenue, expenditures, performance management, staffing needs, and delegate tasks accordingly. The Operations Manager will also assist with file resolution, client relationships, and business growth. They will attend industry functions, seminars, and courses with other management staff for the continued professional development of the branch.

Job Duties

1. Improve departmental operational systems, processes, and policies to support the branch’s vision.
2. Manage and increase the effectiveness of supporting departments (Human Resources, Marketing, Sales, Finance) through coordination and communication.
3. Participate in short-term and long-term planning, driving initiatives for operational excellence.
4. Review departmental processes for timely project and task completion.
5. Collaborate with management to implement operational improvements and change.
6. Ensure health and safety compliance across all projects.
7. Follow internal policies and varying protocols for all jobs.
8. Conduct weekly operational meetings to review leads, sales, customer satisfaction, and industry updates.
9. Manage equipment assignments and monitor fuel consumption.
10. Participate in on-call emergency services rotation as needed.
11. Provide excellent customer service and meet project timelines.
12. Maintain attention to detail and safeguard property and information.
13. Practice good housekeeping for a safe work environment.
14. Follow safety policies and procedures, including safe operation of equipment.
15. Comply with Belfor policies, legislative requirements, and communicate job site conditions.
16. Attend Belfor-sponsored training courses.

Financial

1. Oversee financial management, planning, and controls.
2. Analyze financials and advise the General Manager on budget opportunities.
3. Monitor invoicing and accounts receivable to meet goals.

Project-Based

1. Oversee project profitability and staffing.
2. Monitor lead distribution and ensure protocol adherence.
3. Manage internal job processing and monitor insurance scorecards.
4. Review estimates, invoices, and project progress.
5. Coordinate between departments for job completion.
6. Participate in contract and budget reviews, and file audits.
7. Handle file resolution, accounts payable, invoicing, and collections.

Human Resources

1. Support HR activities, staffing, and scheduling.
2. Conduct interviews and support training initiatives.
3. Supervise, coach, and evaluate employees.

Marketing

1. Support marketing opportunities and business development.
2. Attend industry events and conduct team meetings for growth strategies.
3. Identify industry trends and best practices.

Responsibilities

• Maintain employee confidentiality and performance management.
• Ensure safety compliance and proper documentation.
• Identify performance measures and improve actions.
• Communicate effectively with staff and clients.
• Lead and delegate tasks, monitor progress.
• Manage time effectively in a fast-paced environment.

Qualifications

• Post-secondary certificate, degree, or diploma in relevant fields.
• 5+ years’ experience in construction, insurance, or restoration industry.
• 3+ years in leadership role.
• Experience with Xactimate/Xactanalysis is an asset.
• Strong time management, decision-making, and communication skills.
• Eligible to operate a vehicle per policy.
• Proficient in Microsoft Office and Google Suite.
• Willing to work evenings, weekends, and travel as needed.
• Criminal Record Check required.

Physical Demands

• Frequent lifting of 5-40 lbs unassisted.
• Occasional lifting over 41 lbs with assistance.
• Access to tight spaces, working at heights, and sustained physical activity.

BELFOR (Canada) Inc. is an inclusive and equal opportunity employer. While we appreciate all applications, only selected candidates will be contacted. We thank all applicants for their submissions.