Operations Manager

Waste Connections, Inc.; Vancouver; On-site; CAD 80,000 - 110,000; Full time

Job summary

Waste Connections of Canada is seeking an Operations Manager to oversee district operations, ensuring top-tier service and safety. The ideal candidate will have strong leadership skills, a background in logistics, and experience managing a diverse team. Join a company that values empowerment and positive community impact.

Benefits

Competitive wages

Retirement plan with company match

Employee Assistance Program

Scholarship Opportunities for kids

Employee Stock Purchase Plan

Life Insurance

Short Term/Long Term Disability Insurance

Qualifications

• 5+ years’ experience in operations or production management.
• Solid analytical skills to optimize routes and productivity.
• Experience with collective bargaining agreements is a plus.

Responsibilities

• Manage district operations effectively and ensure service quality.
• Handle hiring, grievances, and performance management.
• Drive proactive accident-avoidance plans and provide safety training.

Skills

Interpersonal skills

Analytical skills

Communication skills

Leadership

Tools

MS Office (especially Excel)

Job description

PRIVACY NOTICE FOR CALIFORNIA RESIDENT APPLICANTS

Waste Connections does not "sell" or "share" your personal information as we understand those terms to be defined by the CCPA, the CPRA, and their respective implementing regulations.

If you have any questions or comments about this notice, our Privacy Policy for California Job Applicants, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under the CCPA and CPRA, please contact us through the PRIVACY REQUEST FORM at [e-mail] or call our toll-free number at [phone].

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal, and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

General Description:

The Operations Manager plans and manages district operations effectively, ensuring the best possible service and productivity metrics are achieved. The Manager sets the tone for safety practices and ensures the team understands and follows safety rules, which allows for success and protection of employees as well as the community at large. The Manager directs the operations team and drivers to minimize missed pickups, maximize service quality, and minimize drive times while routing to a cost-effective transfer station or landfill.

You will be responsible for ensuring that safety, compliance, customer service, growth, sales, and financial targets are consistently met. Strong leadership, ethical decision-making, and professionalism are essential to success in this role.

Responsibilities:

• Track productivity metrics, optimize routes, and adjust boundaries for operational efficiency, including reviewing start times and addressing route-specific challenges.
• Drive proactive accident-avoidance plans, provide safety training, and ensure adherence to company safety policies and regulations, including investigating accidents and conducting field inspections.
• Handle hiring, termination, grievances, and performance management through coaching, retraining, and corrective actions, using progressive discipline when necessary.
• Investigate and resolve escalated customer concerns, ensuring prompt follow-ups and alternative service solutions when required.
• Collaborate with the Maintenance Manager to ensure trucks remain operational, safe, and productive, while overseeing repairs and managing damages.
• Optimize labor hours, minimize carryovers, and manage costs effectively to support overall productivity goals.
• Conduct accident investigations, prepare reports, and enforce compliance with local regulations and company policies.
• Work closely with municipalities and customers to address and resolve service issues, missed pickups, and safety concerns at customer sites.
• Coordinate with dispatchers to ensure timely bin deliveries, exchanges, repairs, and waste collections, maintaining communication until all routes are completed.

What We Need From You:

• 5+ years’ experience in industry or logistics managing a diverse team in operations or production, heavy construction/roadbuilding, and/or environmental field services.
• Excellent interpersonal and communication skills and employee management skills.
• Solid analytical skills to optimize routes and productivity.
• Well-developed influencing and presentation skills.
• Experience with collective bargaining agreements (CBA) and grievance handling.
• Understanding of the geographic area and routing principles.
• Understanding the basics of trucks and maintenance.
• Class 3 with Air endorsement will be considered an asset.
• Understanding of P&L, budget, and forecast management is an asset.
• Good knowledge of MS Office (especially Excel) and other technology.

What You’ll Get From Us:

• Competitive wages
• Retirement plan with company match; let us help you save for your future
• Perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
• Insurance: Life, Short Term/Long Term Disability

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by law.

About Us

Waste Connections is an integrated solid waste services company providing collection, transfer, disposal, and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to fulfill our commitments and create positive impacts through interactions with customers, communities, and colleagues.

BUILD TALENT FROM WITHIN

People seeking valuable professional experience will find Waste Connections a fantastic place to work. We offer beneficial training and professional development opportunities to enhance skills and foster a promising future.

Work Hard/Play Hard Culture

Bring your passion to succeed, and you’ll find great opportunities and people around you. We operate a decentralized structure, seeking energetic individuals who demonstrate initiative and creativity, thriving in a work hard/play hard environment and culture.

FOSTERING AN INCLUSIVE CULTURE FOR ALL

Diversity and inclusion are key to our success. We hire and empower capable people from diverse backgrounds and lead with our values. For over 20 years, we have maintained a culture of safety, integrity, and service, building a great place to work. Our culture is based on caring for each other and the communities we serve.