Operations Manager

Habitat for Humanity Greater Vancouver; Vancouver; Hybrid; CAD 65,000 - 80,000; Full time

Job summary

A community-focused nonprofit organization in the Greater Vancouver area is seeking an Operations & Community Engagement Manager. This full-time role involves managing volunteer programs, coordinating events, and enhancing organizational communication. Ideal candidates will have a strong background in nonprofit management, excellent problem-solving skills, and the ability to work in a fast-paced, evolving environment.

Qualifications

• 3–5+ years of experience in operations, administration, nonprofit management, or event management.
• Proficient in social media content creation and digital platforms.
• Valid driver's license and reliable vehicle for travel between sites.

Responsibilities

• Ensure smooth operational systems and program support.
• Oversee volunteer engagement and event coordination.
• Manage organizational communication across digital platforms.

Skills

Strong organizational skills

Communication skills

Problem-solving mindset

Multitasking abilities

Interpersonal skills

Education

Post-secondary education in business administration or related field

Tools

Microsoft Office

Google Workspace

Job description

Job Description – Operations & Community Engagement Manager

Organization: Habitat for Humanity Greater Vancouver

Location: Hybrid with travel across Greater Vancouver

Employment Type: Full-time, permanent

Reports To: CEO

About Habitat for Humanity Greater Vancouver

Habitat for Humanity Greater Vancouver (HFHGV) is part of Habitat for Humanity Canada’s national network, committed to bringing individuals, corporations, governments, and volunteers together to build homes, communities, and hope.

Position Summary

The Operations & Community Engagement Manager is a key contributor to HFHGV’s success, ensuring strong organizational systems, effective program and volunteer support, and meaningful community engagement. This hybrid role combines organizational management, event coordination, and communications. Reporting to the CEO and supporting the senior leadership team, this position ensures smooth administrative systems, program logistics, volunteer engagement, and external visibility.

The ideal candidate is versatile and is a strong organizer, problem solver, and communicator who can move comfortably between strategic planning and hands-on execution. From coordinating volunteers and managing events to supporting HR processes and driving communications initiatives, the Operations & Engagement Manager ensures HFHGV runs smoothly while amplifying its presence in the community.

Key Responsibilities

1. Programs & Events

• Provide strategic oversight and coordination across Family Services and Community Engagement programs, ensuring alignment with HFHGV’s mission and goals.
• Support program logistics, data tracking, and reporting.
• Recruit, onboard, schedule, and recognize volunteers across construction, programs, and events, ensuring positive engagement and long-term retention.
• Maintain and manage volunteer databases, generating reports for leadership and funding.
• Plan, coordinate, and execute fundraising, donor, and community events.
• Manage event logistics, including venue booking, permits, vendor/supplier coordination, volunteer assignments, and on-site execution.
• Develop and monitor event budgets, track performance, and support post-event reporting and evaluation.
• Ensure all events align with the organization’s mission and provide a positive experience for attendees, donors, and stakeholders.

2. Communications & Engagement

• Manage organizational social media accounts (Facebook, Instagram, LinkedIn, X/Twitter, TikTok), ensuring alignment with brand and mission.
• Develop and implement strategies to promote HFHGV’s mission, programs, and initiatives across digital platforms.
• Manage posting schedules, community engagement, and analytics reporting.
• Collaborate with staff to produce digital campaigns, newsletters, and marketing collateral.
• Ensure brand consistency and alignment with Habitat’s global messaging.
• Respond promptly to public inquiries with professionalism and care.
• Monitor feedback, reviews, and community engagement, escalating issues as needed.
• Support marketing initiatives to increase awareness and participation in programs, volunteer opportunities, and events.

3. Administration

• Oversee day-to-day office operations, ensuring efficient systems, policies, and procedures.
• Provide administrative support to leadership: scheduling, reporting, and records management.
• Manage vendor relationships, supplies, and office resources.
• Coordinate cross-departmental workflows to ensure alignment and efficiency.
• Support HR functions: recruitment, onboarding, training coordination, and performance management processes.
• Assist with staff engagement, wellness, and professional development initiatives.
• Provide support for employee recognition and staff retention strategies.

Qualifications

• Post-secondary education in business administration, nonprofit management, or a related field.
• 3–5+ years of experience in operations, administration, nonprofit management, event management and/or volunteer coordination.
• Strong written communication skills for internal and external communications.
• Proficiency with Microsoft Office, spreadsheets, and digital platforms.
• Familiarity with social media content creation, photography, and basic image editing.
• Proven ability to support multiple leaders and departments simultaneously.
• Knowledge of HR practices and BC employment standards an asset.
• Valid driver’s license and access to a reliable vehicle for travel between sites.
• Alignment with Habitat for Humanity’s mission and values.
• Strong organizational and multitasking skills with the ability to manage competing priorities.
• Tech-savvy, with proficiency in Microsoft Office/Google Workspace, social media platforms, and digital tools.
• Excellent written and verbal communication skills, able to interact effectively with diverse stakeholders.
• Problem-solving mindset, with the ability to work independently and collaboratively.
• Flexibility and comfort working in a small, evolving team environment where responsibilities are diverse.
• Comfortable rolling up their sleeves to handle both high-level projects and day-to-day tasks.
• Strong interpersonal skills with a customer service orientation.
• Creative and resourceful, with a proactive approach to improving systems and processes.

Working Conditions

• Based in Greater Vancouver area with some travel across community sites.
• Occasional evenings and weekends for events and volunteer initiatives.
• Full-time permanent position; salary range: ($65,000-80,000)

To apply, submit your cover letter and resume to: Lynne Stanger, Director of Family & Community Engagement at [e-mail].