Operations Manager

Waste Connections of Canada Inc.; Vancouver; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading waste management company is seeking an Operations Manager to oversee district operations in Vancouver. The role entails enhancing productivity metrics, maintaining safety standards, and leading a diverse team. Ideal candidates will have five-plus years of experience in logistics or environmental services and strong leadership skills. Competitive wages and a comprehensive benefits package are offered.

Benefits

Competitive Wages

Retirement Plan with company match

Employee Assistant Program

Scholarship Opportunities for kids

Employee Stock Purchase Plan

Life Insurance

Short Term / Long Term Disability Insurance

Qualifications

• 5 plus years’ experience in industry or logistics managing a diverse team.
• Solid analytical skills to optimize routes and productivity.
• Experience with collective bargaining agreements (CBA) and grievance handling.

Responsibilities

• Track productivity metrics and fine-tune routes for operational efficiency.
• Drive proactive accident-avoidance plans and ensure safety compliance.
• Investigate and resolve escalated customer concerns.

Skills

Leadership

Communication

Analytical Skills

Interpersonal Skills

Problem Solving

Tools

MS Office

Job description

The Operations Manager plans and manages district operations effectively, ensuring the best possible service and productivity metrics are achieved. The Manager sets the tone for safety practices and ensures the team understands and follows the rules of safety which allows for success and protection of employees as well as the community at large. The Manager directs the operations team and drivers to minimize the number of missed pickups, maximize service quality, and minimize drive times while routing to a cost-effective transfer station or landfill.

You will be responsible for ensuring that safety, compliance, customer service, growth, sales, and financial targets are consistently met. Strong leadership, ethical decision-making, and professionalism are essential to success in this role.

Responsibilities :

• Track productivity metrics, fine-tune routes, and adjust boundaries for operational efficiency, including reviewing start times and addressing route-specific challenges.
• Drive proactive accident-avoidance plans, provide safety training, and ensure adherence to company safety policies and regulations, including investigating accidents and conducting field inspections.
• Handle hiring, termination,grievances, and performance management through coaching, retraining, and corrective actions, using progressive discipline when necessary.
• Investigate and resolve escalated customer concerns, ensuring prompt follow-ups and alternative service solutions when required.
• Collaborate with the Maintenance Manager to ensure trucks remain operational, safe, and productive, while overseeing repairs and managing damages.
• Optimize labor hours, minimize carryovers, and manage costs effectively to support overall productivity goals.
• Conduct accident investigations, prepare reports, and enforce compliance with local regulations and company policies.
• Work closely with municipalities and customers to address and resolve service issues, missed pickups, and safety concerns at customer sites.
• Coordinate with dispatchers to ensure timely bin deliveries, exchanges, repairs, and waste collections, maintaining communication until all routes are completed.

What We Need From You :

• 5 plus years’ experience in industry or logistics managing a diverse team in an operations or production, heavy construction / roadbuilding and / or environmental field services.
• Excellent interpersonal and communication skills and, employee management skills.
• Solid analytical skills to optimize routes and productivity.
• Well-developed influencing and presentation skills.
• Experience with collective bargaining agreements (CBA) and grievance handling.
• Understand the geographic area and can apply routing principles.
• Understand the basics of trucks and maintenance.
• Class 3 with Air endorsement will be considered an asset.
• Understanding of P&L, budget and forecast management is an asset.
• Good knowledge of MS Office (in particular Excel) and other technology

What You’ll Get From Us :

• Competitive Wages
• Retirement Plan with company match; let us help you save for your future
• Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
• Insurance : Life, Short Term / Long Term Disability