Operations Manager

VTRAC Consulting Corporation; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A technology consulting firm is seeking an experienced Operations Manager to work with a small agile team in Toronto. This critical role involves improving operational efficiency, managing projects, and fostering collaboration across teams. The ideal candidate has a proven record in operations management, strong leadership skills, and the ability to thrive in a fast-paced environment. This is a full-time, hybrid position.

Qualifications

• Proven track record in operations management, preferably within a growing technology or startup environment.
• Strong leadership skills with the ability to motivate and guide diverse teams.
• Experience setting up and tracking performance indicators across functions.
• Excellent problem-solving, decision-making, and communication skills.
• Ability to manage multiple priorities in a fast-paced scaling environment.

Responsibilities

• Oversee the full project lifecycle from contract closure to delivery and after-sales support.
• Lead regular cross-departmental meetings to review priorities, assign resources, and track progress.
• Ensure internal processes are clearly documented and accessible to all stakeholders.
• Drive improvements in workflow and efficiency across technical, customer support, and implementation teams.
• Manage onboarding programs to ensure new employees are effectively integrated into the organization.

Skills

Operations management

Leadership skills

Problem-solving

Communication skills

Adaptability

Tools

HubSpot

ClickUp

Intercom

Job description

VTRAC Consulting Corporation Intelligent Solutions

Please email your resume as an MS-WORD document in confidence. Subject: Operations Manager, Full-time, Hybrid, Attention: [e-mail] or call: [phone].

Position #: 25-00218
Position: Operations Manager
Position Type: Full-Time
No. of Positions: 1
Location: Toronto, ON (Hybrid)

Description

This is an exciting opportunity for an experienced Operations Manager to work with a small agile team to support organizational growth and ensure smooth day-to-day business execution. This role is critical in aligning teams, improving operational efficiency, and allowing the CEO to focus on strategic initiatives, focused on supporting expansion across North America, and includes close collaboration with sales, marketing, and technical groups to drive alignment and emphasize scalability, efficiency, and structured growth. The ideal candidate will be highly organized, adaptable, and skilled at fostering collaboration across multiple functions.

Key Responsibilities

• Oversee the full project lifecycle from contract closure to delivery and after-sales support.
• Lead regular cross-departmental meetings to review priorities, assign resources, and track progress.
• Ensure internal processes are clearly documented and accessible to all stakeholders.
• Drive improvements in workflow and efficiency across technical, customer support, and implementation teams.
• Manage onboarding programs to ensure new employees are effectively integrated into the organization.

Operational Excellence

• Develop and implement strategies to strengthen overall operational performance.
• Create, monitor, and report on KPIs to evaluate departmental effectiveness.
• Identify risks that may impact business operations and design mitigation plans.

People & Culture

• Promote clear communication and collaboration across all teams.
• Implement structured project management approaches to ensure initiatives are delivered on time and within scope.
• Build and maintain a positive and inclusive work culture that values employee engagement and performance.
• Encourage adoption of modern tools such as HubSpot, ClickUp, and Intercom to enhance productivity.

Required Qualifications

• Proven track record in operations management, preferably within a growing technology or startup environment.
• Strong leadership skills with the ability to motivate and guide diverse teams.
• Experience setting up and tracking performance indicators across functions.
• Excellent problem-solving, decision-making, and communication skills.
• Ability to manage multiple priorities in a fast-paced scaling environment.
• Proficiency with operational software such as HubSpot, ClickUp, and Intercom.

We thank all applicants for their interest. Only candidates selected for interviews will be contacted. For other exciting opportunities, please visit www.vtrac.com. VTRAC is an equal-opportunity employer.

Toronto. Houston. New York. Palo Alto.