Operations Manager

4 Level Coach; Toronto; Hybrid; CAD 60,000 - 65,000; Full time

Job summary

A service company is seeking an Operations Manager to oversee daily operations, manage workflows, and drive sales efforts. The role requires leadership skills, proactive problem-solving, and excellent communication abilities. Ideal candidates have experience in management and a collaborative spirit. The compensation ranges from $60,000 to $65,000 based on experience, and it offers a hybrid work model with primarily remote work.

Qualifications

• Previous experience in a leadership or management role.
• Communicates clearly, promptly, and professionally with clients and the team.
• Takes initiative and follows through with consistency and attention to detail.

Responsibilities

• Oversee day-to-day business operations.
• Manage internal workflows and resolve operational bottlenecks.
• Conduct discovery and sales calls with potential clients.

Skills

Leadership

Problem-solving

Team management

Sales skills

Communication

Job description

4 Level Coach / The Contractors VA

Operations Manager

The Operations Manager plays a critical leadership role in ensuring the seamless daily operations of The Contractor's VA. This position requires a highly organized, proactive, and resourceful individual who can confidently manage administrative tasks, drive sales efforts, support team development, and collaborate to systematize business processes. The Team Lead acts as a trusted extension of leadership, creating clarity, accountability, and momentum within the business.

Key Responsibilities

• Oversee day-to-day business operations and ensure timely completion of all tasks.
• Manage internal workflows and proactively resolve operational bottlenecks.
• Ensure that clients and internal team members are consistently supported and well-informed.
• With the assistance of a bookkeeping professional, manage and oversee all administrative functions, including but not limited to: Accounts Payable (AP), Accounts Receivable (AR), Monthly and quarterly reporting, Invoicing, document filing, and financial follow-ups.
• Coordinate with the bookkeeper/accounting team as needed to ensure accurate records and compliance.
• Conduct discovery and sales calls with potential clients.
• Present The Contractor's VA services, answer questions, and confidently close deals.
• Guide new clients through a smooth and professional onboarding process.
• Source, screen, and interview candidates for VA and contractor roles.
• Support the onboarding, training, and performance management of new hires.
• Foster a positive and efficient team culture through regular check-ins, clear expectations, and open communication.
• Collaborate directly with leadership to build, refine, and document Standard Operating Procedures (SOPs) across all key areas of the business.
• Identify inefficiencies or inconsistencies in processes and implement scalable, systemized solutions.
• Contribute to the development of a more automated and organized backend infrastructure to support future growth.
• Lead the implementation of selected software tools, ensuring proper onboarding and adoption by the team to support time tracking, internal communication, project management, and overall scalability.
• Continuously evaluate and improve the company's tech stack to align with operational goals and client experience.

Performance Expectations

• Previous experience in a leadership or management role
• Communicates clearly, promptly, and professionally with clients, the team, and leadership.
• Takes initiative and follows through with consistency and attention to detail.
• Brings creative solutions to challenges and demonstrates strong problem-solving skills.
• Maintains a standard of accountability and upholds the company's values & reputation.

Compensation

• $60,000 to $65,000 based on experience
• Be part of a team dedicated to transforming lives and reshaping an industry.
• Hybrid. Primarily remote, must be located in GTA for occasional on-site work