Operations Manager

ME Law PC; Toronto; On-site; CAD 80,000 - 130,000; Full time

Job summary

A growing litigation law firm in downtown Toronto is seeking an Operations Manager to take leadership in internal systems, HR operations, and workflow management. The ideal candidate will have extensive experience in a legal or professional services environment, focusing on improving operational efficiency and building strong team dynamics. This full-time role offers a competitive salary and a hybrid work model, bringing an opportunity for impact in a fast-paced legal practice.

Benefits

Extended Health Care

Performance Bonuses

Company events and paid-conferences

Paid training

Qualifications

• 5–10+ years in operations, HR, or business administration.
• Minimum 3 years of experience in a law firm or professional services organization.
• Demonstrated success in implementing internal systems and workflow automation.

Responsibilities

• Design and optimize workflows across departments.
• Lead recruitment and oversee day-to-day HR matters.
• Track and analyze metrics and KPIs for performance assessment.

Skills

Leadership

Problem-Solving

HR Compliance

Systems Thinking

Interpersonal Skills

Education

Bachelor’s Degree in Business Administration

MBA or CHRP/CHRL designation (preferred)

Job description

About us:

ME Law Professional Corporation is a litigation practice, located at 180 Bloor St West in the heart of downtown Toronto.

We specialize in the various areas of civil litigation, particularly in real estate, estates, and corporate & commercial litigation.

For more information, visit our pages at: https://www.melaw.ca & https://melaw.applytojobs.ca/

Our work environment includes:

● Contemporary office setting

● Clear growth trajectory and growth opportunities

● Respectful and inclusive workplace culture

● Well-established operational infrastructure, with effective systems, policies and workflows in place

● Great colleagues and workplace atmosphere to perform and collaborate with

As part of our growth plans, we're considering expanding into other areas of law and geographic areas, including national and international expansion in the future.

Position Details:

Position: Operations Manager

Term: Full-Time

Seniority Level: Executive (reporting to Leadership Team)

How to apply:

Apply by emailing your resume and cover letter to our Recruitment Unit / HR at [e-mail]

Please include your CV & Cover Letter, outlining your previous experience, your approach to workflow automation, HR operations, and performance oversight, and why we should choose you. If you’ve developed or implemented systems to improve law firm operations, workforce performance, or interdepartmental accountability—please tell us how you did it and what results you delivered.

Detailed Role Description:

We are a dynamic, growing, highly litigation-focused law firm dedicated to delivering results-driven representation for corporate, high-net worth, and institutional clients. Our success is built on agility, depth of knowledge, and a culture of high performance. We are currently seeking an Operations Manager / Executive Level Professional who is ready to take full ownership of the firm’s internal systems, workflow management, and HR operations.

About the Role:

This is not a clerical or passive administrative position. This is a high-impact leadership role for someone who can bring clarity, structure, accountability, and process excellence to a fast-moving litigation practice. The ideal candidate will come equipped with proven experience in managing internal operations at a performance-first organization—within a legal or professional services setting (Prior legal industry experience is a must). You’ll be responsible for running the “engine room” of the firm so that our legal team can focus on client results.

This role requires a hands-on systems thinker, comfortable with KPIs, automation tools, HR compliance, and firm-wide performance culture.

Key Responsibilities:

• Design, maintain and optimize workflows across departments (e.g. HR, interdepartmental workflows, client communications, etc.)
• Automate recurring operational tasks and implement SOPs for key processes (e.g. office management functions, introducing dashaborad, heatmaps, checklists, etc)
• Lead the recruitment process for staff roles (screening, interviewing, onboarding, probation)
• Oversee day-to-day HR matters, including performance reviews, career development planning, conflict resolution, and workplace culture management
• Manage employee lifecycle events, including investigations, discipline, terminations, and exit interviews
• Track and analyze weekly metrics and department KPIs; compile reports for the Leadership Team
• Facilitate accountability by aligning roles and responsibilities across the firm
• Own and enforce compliance with internal policies, employee handbooks, and operational protocols
• Create internal systems to monitor timelines, workloads, and outcomes
• Manage vendor relationships and oversee service quality for outsourced operational functions
• Collaborate with marketing, legal, and business development units to ensure firm-wide operational alignment
• Identify workflow breakdowns or inefficiencies and proactively solve them
• Ensure that all internal systems support the firm’s performance, client service, and compliance goals

We're Looking for Someone Who:

• Is a problem-solver with strong initiative and internal drive
• Understands how to build high-trust, performance-focused teams
• Has excellent interpersonal judgment and emotional intelligence
• Thrives in an environment where attention to detail and timely follow-through are essential
• Can develop and enforce SOPs and internal workflows
• Is comfortable addressing difficult personnel issues (performance, culture, misconduct)
• Understands how to use operational dashboards and HR tech tools
• Can operate autonomously and execute without micromanagement
• Has a proven track record of improving organizational efficiency and staff accountability
• Brings structure and stability to a complex, fast-moving environment
• Maintains confidentiality and professionalism at all times
• Values data, process, and people equally—no siloed thinking
• Can collaborate effectively with the Leadership Team on sensitive matters
• Has a keen understanding of employment laws, workplace safety, and professional conduct standards

Qualifications:

• 5–10+ years of experience in operations, HR, accounting or business administration
• Minimum 3 years of experience in a law firm or professional services organization
• Demonstrated success implementing internal systems, SOPs, or workflow automation
• HR management experience, including recruitment, performance management, and conflict resolution
• Strong knowledge of employment law, workplace investigations, and personnel documentation standards
• Familiarity with legal compliance obligations in Ontario (e.g., ESA, Rules of Civil Procedure)
• Experience in tracking and presenting operational metrics, OKRs, or KPIs
• Strong communication, conflict resolution, and systems-thinking skills
• Bachelor’s degree in Business Administration, HR, Operations Management, or a related field (MBA or CHRP/CHRL designation is a plus)

Job Type: Full-time

Salary: Starting $80,000–$130,000+ per year (Fixed / Performance-based / Profit-sharing)

Additional Benefits:

● Extended Health Care

● Performance Bonuses

Other Perks:

● Company events and paid-conferences

● Paid training

Schedule:

● Monday to Friday (9:00am–5:00pm)

Work Location:

● Hybrid (onsite / remote) in Toronto, ON M5S 2V6

● Reliably commute or plan to relocate before starting work (required)

Education:

● Bachelor’s Degree (required)

Experience:

● Operational or HR Management role in a law firm or professional services business (required)

● 5+ years in mid- or senior-level operations (required)

Language:

● English (required)

Recruitment Privacy Policy:

· By submitting an application, you consent to ME Law Professional Corporation storing and processing the personal information you provide to us.

· We are an equal opportunity employer.

· Your data will be kept confidential and will not be shared with third parties, except as required by law or as necessary for the processing of your application.

· We retain data relating to unsuccessful applicants for no longer than 12 months following the date of a decision being communicated to you. This data is retained to monitor our internal processes and ensure that your application is treated in a fair and transparent manner.

· We do not keep CVs on file to consider them for future roles. Should you be interested in a role with ME Law Professional Corporation following an unsuccessful application, you will have to submit a new application.