Operations Manager

QuadReal; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player seeks an Operations Manager to lead the daily operations of a prestigious office complex in downtown Toronto. This pivotal role involves overseeing maintenance, utility management, and ensuring top-notch customer service. The ideal candidate will have extensive experience in commercial building operations, a strong technical background, and exceptional leadership skills. Join a dynamic team dedicated to creating sustainable environments and delivering excellence in service. If you thrive in a fast-paced environment and are passionate about facility management, this opportunity is perfect for you.

Qualifications

• Minimum 5 years experience in commercial high-rise building operations.
• Ability to manage energy and utility consumption effectively.

Responsibilities

• Oversee daily operations of a large office complex in downtown Toronto.
• Implement preventive maintenance plans and manage capital projects.

Skills

Customer Service

Preventive Maintenance

Energy Efficiency

Time Management

Leadership

Communication

Education

3rd or 4th Class Power Engineer

Technical Certificate (C.Tech. or A.ScT.)

Journeyman Trades Person

Tools

Microsoft Office

Computerized Control Systems

Job description

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $85 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Overview

As the Operations Manager of a 1.6 million square foot “AAA” office complex located in downtown Toronto, this position will oversee the daily operation, utility management, district cooling (including chilled water storage) and routine maintenance of the physical building systems. You are driven by customer service with a focus on best-in-class services delivered by your team. You perform well with all levels, including external vendors, corporate teams (HR, IT, Leasing, etc.), and will work collaboratively with the General Manager and other on-site management team members.

Responsibilities:

• Implementing preventive maintenance plans for large commercial assets, including unscheduled repairs of HVAC, mechanical, plumbing, lighting, electrical, elevating devices and life safety systems.
• Managing and successfully carrying out capital projects.
• Ensuring consistent achievement of all KPIs.
• Leveraging your expertise by elevating and mentoring your team.
• Efficiently multitasking and addressing important time-sensitive responsibilities.
• Reviewing operations to implement energy efficiency programs and operate the buildings in accordance with corporate sustainability programs.
• Understanding expense controls and the ability to operate within established budgets.
• Managing energy and utility consumption.
• Conducting environmental assessments and reporting.
• Implementing the corporate occupational health and safety program.
• Managing waste, recycling and hazardous materials.
• Overseeing computerized control systems.
• Tenant improvement construction management.
• Reviewing and tracking tenant service requests.
• Performing life cycle costing exercises.
• Conducting insurance and risk management inspections, remedial actions and reporting.
• Preparing annual operations and capital project budgeting.
• Liaising with regulatory or civic authorities having jurisdiction.
• Providing technical or administrative advice to internal and external clients.
• Remaining current and up to date with new industry practices, legislative changes and new technologies.
• Other assigned duties.

Qualifications

Technical Qualifications - The Operations Manager shall have the following technical qualifications or industry equivalency:

• 3rd or 4th Class Power Engineer (or equivalent) or
• A Technical Certificate (C.Tech. or A.ScT.) or
• Journeyman Trades Person (Electrician, Plumber or Refrigeration) is an asset but not a requirement or
• BOMI SMA / SMT or;
• FMA / RPA is an asset but not a requirement;
• Plus a minimum of 5 years direct work experience holding a senior position in commercial high rise building operations;
• A valid driver’s license;
• Intermediate level skills in Microsoft Office.

Communication & Relationship Skills / Personal Character Traits - Ability to communicate effectively and professionally, both oral and written, with all levels within the company; ability to develop and sustain cooperative working relationships with all business units; mature and self-motivated team player who is committed to personal growth and ethical integrity; have strong relationships with industry peers and trade associations.

Time Management / Working Environment - Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, adaptable to new ideas and embrace changes; results and detail oriented; work within an environment that is subject to moderate to high levels of stress in emergency or conflict situations; on occasion requires involvement in repairs or maintenance in inclement weather or uncomfortable environmental working conditions; may be required to attend to or provide direction during after-hours emergency situations; requires the ability to exert moderate physical effort and must be able to move quickly in emergency situations; is able to thrive within a busy working environment.

Organizational & Leadership Skills – Ensure operations records, files and documentation are maintained in an orderly, accurate and timely fashion; strong administrative and organizational skills; possess strong leadership, supervisory, mentoring and coaching skills.

Decision Making Skills - Ability to resolve problems using facts and sound reasoning; ability to achieve goals using logical and strategic approaches to resolving challenges.

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.