Operations Manager

Global University Systems; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Global University Systems is seeking an Operations Manager to optimize global recruitment operations and manage key accounts across our international network. You will coordinate cross-functional teams, implement process improvements, and drive performance metrics.

Reporting to senior leadership, you will shape strategic initiatives for international recruitment, maintain data integrity, and ensure contract compliance while expanding partnerships with agents and institutions.

Qualifications

• Proven experience in operations, business development, or project management.
• Strong leadership and cross-functional collaboration skills.
• Ability to manage multiple projects in a fast-paced, global environment.
• Experience in international education, recruitment, or a related industry is a plus.
• Strong analytical skills, with experience in data reporting and performance metrics.
• Proficiency in Excel, Salesforce, and other CRM tools.
• Excellent communication, problem-solving, and relationship management abilities.
• Ability to work effectively with senior leadership and executive teams.

Responsibilities

• Work closely with Business Development Coordinators, Business Developers, and the Vice President to streamline operations.
• Oversee project planning, execution, and process improvements to enhance efficiency.
• Support the development and implementation of strategic initiatives for international recruitment.
• Act as the primary liaison between recruitment teams and external partners.
• Manage incoming agent inquiries, ensuring seamless business relationships.
• Support agent and key account development, including handling escalations and problem-solving.
• Track and analyze KPIs, team targets, and performance metrics.
• Provide business-critical insights and strategic recommendations to senior leadership.

Skills

Operations management

Business development

Project management

Leadership

Cross-functional collaboration

Data analytics

Excel

Salesforce

CRM tools

Communication

Tools

CRM tools

Salesforce

Excel

Job description

About The Company

Global University Systems (GUS) is one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible and industry-relevant qualifications. We deliver a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English Language training, and corporate & executive education. When someone chooses to study at one of our institutions, whether on campus in Europe, North America, Asia or even in their own home, they are joining a network of over 100,000 students worldwide. When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries.

Global University Systems Canada (GUS Canada)

Global University Systems Canada (GUS Canada), a subsidiary of Global University Systems (GUS), is a network of higher education institutions dedicated to delivering innovative and accessible education that supports graduate success through industry-aligned partnerships and collaborations. Our network of institutions is united by a shared commitment to providing accessible, industry-relevant qualifications. GUS Canada is strongly committed to fostering diversity across our community and values inclusion, collaboration, and sustainability.

Primary Purpose

The Operations Manager plays a critical role in supporting international business development and student recruitment efforts. This position is responsible for optimizing operations, managing key accounts, and ensuring efficient execution of business strategies. The role involves cross-functional collaboration with internal teams and external partners, ensuring alignment with organizational goals.

Specific Responsibilities

• Work closely with Business Development Coordinators, Business Developers, and the Vice President to streamline operations.
• Oversee project planning, execution, and process improvements to enhance efficiency.
• Support the development and implementation of strategic initiatives for international recruitment.
• Act as the primary liaison between recruitment teams and external partners.
• Manage incoming agent inquiries, ensuring seamless business relationships.
• Support agent and key account development, including handling escalations and problem-solving.
• Track and analyze KPIs, team targets, and performance metrics.
• Provide business-critical insights and strategic recommendations to senior leadership.
• Maintain databases, ensuring accurate data collection and reporting.
• Identify gaps in recruitment, marketing, and partner engagement processes, recommending improvements.
• Support contract compliance policies and ensure adherence to internal procedures.
• Work cross-functionally to enhance operational systems and reporting structures.

Position Requirements

• Proven experience in operations, business development, or project management.
• Strong leadership and cross-functional collaboration skills.
• Ability to manage multiple projects in a fast‑paced, global environment.
• Experience in international education, recruitment, or a related industry is a plus.
• Strong analytical skills, with experience in data reporting and performance metrics.
• Proficiency in Excel, Salesforce, and other CRM tools.
• Excellent communication, problem‑solving, and relationship management abilities.
• Ability to work effectively with senior leadership and executive teams.

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.