Operations Manager

Seaboard Transport Group; Sherwood Park; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in the transportation industry seeks an Operations Manager to oversee dispatch and planning functions. The ideal candidate will lead financial planning, manage driver relations, and ensure compliance with safety standards. This role offers an opportunity to contribute to operational excellence and team development within a dynamic environment.

Qualifications

• Previous management experience required.
• Experience in transportation is necessary.
• Strong verbal and written communication skills.

Responsibilities

• Oversee dispatch, planning, and day-to-day operations.
• Manage financial planning and performance reviews.
• Lead driver management and equipment coordination.

Skills

Analytical skills

Problem-solving skills

Strong communication skills

Organizational skills

Detail-oriented

Education

Management experience

Transportation industry experience

Tools

Microsoft Excel

Microsoft Outlook

Job description

Position Overview : The Operations Manager oversees dispatch, planning, and day-to-day operations to ensure safe, efficient, and cost-effective service delivery. This role leads financial planning and performance reviews, supports driver management and equipment coordination, and handles customer escalations with professionalism. The Manager plays a key role in process improvement, team development, and ensuring compliance with safety standards, all while driving operational excellence and supporting company goals.

Primary Duties and Responsibilities :

• Oversee all areas of the dispatch and planning functions, which may include assisting dispatch as needed.
• Implement and maintain workflow processes : update and refine processes when needed
• Provide first line of response to customer complaints, concerns etc. as they become escalated.
• Be professional and responsive to customer demands, while not compromising the safety and ethics of the company
• Lead monthly and quarterly Divisional Income Statement reviews and corrective action process with VPs and COO.
• Lead the development of divisional financial budgets and annual operating plans
• Produce monthly P&L forecasts and adjust operating strategies accordingly
• Manage and develop direct reports, including overall training, development, time off, and progressive discipline.
• Participate in bi-weekly Safe Service meeting to provide forecasts for business, KPI performance review, HSE performance and initiative.
• Ensure driving staff are supported on a daily basis and respond to driver escalations
• Understand and utilize company technology on a daily basis including quality and timely workflow actualization – TMW
• Ensure appropriate equipment coordination, breakdown response, work with shop on scheduled and unscheduled maintenance
• Support matters relating to Health Safety and Environment as well as Client Relations
• Ensure the daily profit and asset utilization targets are met
• Provide support and direction to driver coordinators in driver, service, safety, loss control and other daily operational challenges
• Be a “champion” for more effective work processes and documented standard operating procedures (SOP’s)
• Be a problem solver for daily dispatch issues, service performance and utility optimization
• Provide leadership support to sustaining and improving the RESPONSIBLE CARE ethic and the managing systems that ensure responsible care of our business operations.
• Provide clear, concise and timely communications with customers, suppliers, employees and drivers
• Continually manage and reduce costs, create a culture of ownership around costs
• Continually lead and manage driver retention programs and lead support to recruitment efforts
• Authorize expenditures, driver pay, maintenance, washes etc. within grants of authority.
• Other duties as assigned

Qualifications and Experience :

• Previous experience in a management position is required
• Experience in the transportation industry is required
• Experience with the transportation of dangerous goods is an asset
• Proven ability to deal productively with internal and external customers
• Strong analytical and problem-solving skills
• Well organized, detail oriented and a proven ability to work well in a fast-paced, deadline driven environment
• Ability to work effectively with minimal supervision
• Ability to work independently and as part of a team
• Strong communication skills – verbal and written
• High level of computer literacy - Microsoft Excel and Outlook skills required
• Ability to multi-task and prioritize
• Strong organizational skills.
• After hours and emergency responsibilities required