Operations Manager

GardaWorld; Peterborough; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global security leader is seeking an Operations Manager in Peterborough, Ontario, to oversee operations and ensure compliance with policies and safety regulations. The ideal candidate has at least 5 years of experience managing unionized employees, strong communication skills, and a valid driver's license. This temporary position offers a competitive salary and career growth opportunities within the organization.

Benefits

Competitive salary and benefits

Temporary position with the possibility of becoming permanent

Free on-site parking

Qualifications

• At least 5 years of experience in administration and management of unionized employees or equivalent.
• Valid driver’s license with a good driving record.
• Valid Restricted and Non-Restricted Firearms License (PAL).

Responsibilities

• Assist the Branch Manager in planning, organizing, managing, and controlling operations.
• Investigate and resolve customer and shipper complaints.
• Conduct performance evaluations for unionized staff.

Skills

Excellent written and verbal communication skills in English

Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Experience in Health and Safety management

Strong teamwork and partnership orientation

Sense of urgency, excellent communication, and problem-solving skills

Job description

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Operations Manager

Business Unit: Cash Services

Career Area: Operations and Administration

Location: Peterborough, Ontario, CA

GardaWorld Cash Services, an internationally recognized security company, is currently looking for an Operations Manager for its Cash Transportation division.

GardaWorld Cash Services offers an entrepreneurial culture where you can share ideas and grow professionally. With a family-oriented and inclusive atmosphere, you will develop your knowledge and expand your career opportunities. We actively encourage communication, interaction, sharing of ideas, and trust within our organization.

What you will be doing

• Assist the Branch Manager in planning, organizing, managing, and controlling operations under their responsibility, aligned with the company’s management values.
• Investigate and resolve customer and shipper complaints.
• Implement schedule and policy changes.
• Identify routes requiring operational follow-ups and oversee route supervision.
• Ensure compliance with the collective agreement and applicable laws; promote open discussions and transparency.
• Conduct performance evaluations for unionized staff efficiently before the end of the probation period.
• Promote safe work activities through safety audits, safety meetings, and individual staff discussions.
• Participate in disciplinary processes and grievance settlements.
• Monitor operations to ensure staff adherence to policies, safety rules, union contracts, and regulations.
• Oversee spending to ensure expenses align with approved budgets.
• Prepare management recommendations, including fee or schedule adjustments.
• Conduct investigations, as necessary, with internal or external agencies to determine causes of transportation accidents and improve safety procedures.

What we offer

• Competitive salary and benefits.
• Temporary position with the possibility of becoming permanent.
• Opportunities for career growth within an international company.
• Free on-site parking.

What we are looking for

• At least 5 years of experience in administration and management of unionized employees or equivalent.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Valid driver’s license with a good driving record.
• Experience in Health and Safety management.
• Knowledge of Workers Compensation reporting processes.
• Valid Restricted and Non-Restricted Firearms License (PAL).
• A commitment to providing exceptional customer service.
• Sense of urgency, excellent communication, and problem-solving skills.
• Strong teamwork and partnership orientation.

Are you dynamic, autonomous, and results-oriented? Does working in an ever-changing environment excite you? Join our team and embrace the many challenges GardaWorld offers!

GardaWorld: Make the world a safer place

As a global leader in security, GardaWorld offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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