Operations Manager

Jones Lang LaSalle Incorporated; Penticton; On-site; CAD 75,000 - 81,000; Full time

Job summary

A leading global provider of real estate and investment management services is seeking an Operations Manager for the Cherry Lane Shopping Centre in Penticton. This role involves overseeing operations, ensuring the safety and efficiency of building systems, and effectively managing both the team and budgets. Ideal candidates should have over 5 years of experience in operations and building maintenance, demonstrating strong interpersonal skills and a commitment to sustainability and safety.

Benefits

Comprehensive benefits plan

Supportive and diverse work environment

Opportunities for growth and development

Qualifications

• 5+ years of experience in building maintenance, operations, and shopping centre management.
• Commitment to continuous improvement and quality.
• Experience or knowledge in sustainability practices and health and safety regulations.

Responsibilities

• Manage the operations and maintenance activities of the shopping centre.
• Collaborate with stakeholders to ensure effective project delivery and budget management.
• Lead emergency preparedness and risk management efforts.

Skills

Building Maintenance

Operations Management

Project Management

Interpersonal Skills

Problem-Solving

Communication

Education

Post-secondary education or technical training

Tools

PRISM

Computer Systems

Job description

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is seeking an experienced Operations Manager to join the Property Management Team at Cherry Lane Shopping Centre. This pivotal role is responsible for overseeing the mall's operations and maintaining building systems to ensure a safe and comfortable environment for tenants and customers alike.

As the Operations Manager, you will play a crucial part in day-to-day operations, capital projects, sustainability initiatives, and contract management. Your ability to establish and maintain excellent relationships with tenants and user groups will be paramount, as will your skill in troubleshooting and efficiently resolving issues. Working in close collaboration with the Property Management Team, you will contribute to budget management and optimization of operating expenses.

The ideal candidate possesses a technical background in building maintenance, coupled with proficiency in relevant technologies and computer programs. This on-site position requires a flexible schedule, including availability for after-hours emergencies and on-call duties during mall operating hours.

WHAT YOU’LL BE DOING :

• Manage the operations and maintenance activities of the shopping centre including building maintenance staff
• Ensure that the heating, ventilating, power, life safety and other mechanical equipment are operating effectively and efficiently.
• Prepare reports regarding maintenance and operating problems : correspond with equipment and material suppliers to determine cost, quality and other related information. Maintain historical operating equipment, log sheets and data. Including inventory lists.
• Oversee the operations, maintenance and inspections of the heating, cooling and ventilating equipment performed by a contractor. Ensuring efficient and safe operation of all HVAC related equipment throughout the complex in the interest of desired objectives and operating techniques
• Assist the General Manager in preparing an annual expense budget and monitor the performance to budget month to month during the course of the year. Administer cost control programs and prepares estimates.
• Collaborates with General Manager to evaluate capital assets (i.e., equipment, etc.) and to make recommendations for maintenance, repair and replacement and inclusion within the capital budget.
• Liaises with relevant stakeholders to ensure CAPEX projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.
• Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.
• Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities.
• Responsible for employee-oriented activities including but not limited to employee engagement, training, development, and performance management, hiring and retention, compensation recommendations.
• Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained.
• Lead on sustainability efforts.
• Develop and initiate programs to improve the physical operations of the complex.
• Respond to tenant and user group’s requests in a professional, courteous-like manner.
• Ensures all relevant documentations (i.e., annual facility inspections, equipment data, project files, etc.) are captured within service maintenance databases PRISM.
• Resolves problems and / or conflicts and maintains open communication with the General Manger including providing regular written and oral reports to ensure satisfaction for the client.
• Executes emergency preparedness, risk management, disaster recovery and business continuity plan in conjunction with the General Manager.
• Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety requirements.
• Perform tenant annual inspections, monthly property inspections and annual fire drills.
• Other duties as assigned.

WHAT YOU BRING :

• 5+ years of experience in building maintenance, operations, and shopping centre management
• Related post secondary education and / or technical training
• Strong computer skills and proficient in learning new systems and tools work ethic
• Excellent multitasking, organization, and deadline management
• Superior communication and interpersonal skills
• Problem-solving ability and emergency response readiness
• Effective people and project management
• Advanced budget management and client service orientation
• Sustainability mindset and expertise in health and safety regulations
• Commitment to continuous improvement and quality Experience or knowledge in building maintenance and operations

WHAT’S IN IT FOR YOU :

• Join an industry leader and shape the future of commercial real estate
• Deep investment in cutting-edge technology to power your work
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being

Estimated total compensation for this position :

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is seeking an experienced Operations Manager to join the Property Management Team at Cherry Lane Shopping Centre. This pivotal role is responsible for overseeing the mall's operations and maintaining building systems to ensure a safe and comfortable environment for tenants and customers alike.

As the Operations Manager, you will play a crucial part in day-to-day operations, capital projects, sustainability initiatives, and contract management. Your ability to establish and maintain excellent relationships with tenants and user groups will be paramount, as will your skill in troubleshooting and efficiently resolving issues. Working in close collaboration with the Property Management Team, you will contribute to budget management and optimization of operating expenses.

The ideal candidate possesses a technical background in building maintenance, coupled with proficiency in relevant technologies and computer programs. This on-site position requires a flexible schedule, including availability for after-hours emergencies and on-call duties during mall operating hours.

WHAT YOU’LL BE DOING :

• Manage the operations and maintenance activities of the shopping centre including building maintenance staff
• Ensure that the heating, ventilating, power, life safety and other mechanical equipment are operating effectively and efficiently.
• Prepare reports regarding maintenance and operating problems : correspond with equipment and material suppliers to determine cost, quality and other related information. Maintain historical operating equipment, log sheets and data. Including inventory lists.
• Oversee the operations, maintenance and inspections of the heating, cooling and ventilating equipment performed by a contractor. Ensuring efficient and safe operation of all HVAC related equipment throughout the complex in the interest of desired objectives and operating techniques
• Assist the General Manager in preparing an annual expense budget and monitor the performance to budget month to month during the course of the year. Administer cost control programs and prepares estimates.
• Collaborates with General Manager to evaluate capital assets (i.e., equipment, etc.) and to make recommendations for maintenance, repair and replacement and inclusion within the capital budget.
• Liaises with relevant stakeholders to ensure CAPEX projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.
• Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.
• Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities.
• Responsible for employee-oriented activities including but not limited to employee engagement, training, development, and performance management, hiring and retention, compensation recommendations.
• Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained.
• Lead on sustainability efforts.
• Develop and initiate programs to improve the physical operations of the complex.
• Respond to tenant and user group’s requests in a professional, courteous-like manner.
• Ensures all relevant documentations (i.e., annual facility inspections, equipment data, project files, etc.) are captured within service maintenance databases PRISM.
• Resolves problems and / or conflicts and maintains open communication with the General Manger including providing regular written and oral reports to ensure satisfaction for the client.
• Executes emergency preparedness, risk management, disaster recovery and business continuity plan in conjunction with the General Manager.
• Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety requirements.
• Perform tenant annual inspections, monthly property inspections and annual fire drills.
• Other duties as assigned.

WHAT YOU BRING :

• 5+ years of experience in building maintenance, operations, and shopping centre management
• Related post secondary education and / or technical training
• Strong computer skills and proficient in learning new systems and tools work ethic
• Excellent multitasking, organization, and deadline management
• Superior communication and interpersonal skills
• Problem-solving ability and emergency response readiness
• Effective people and project management
• Advanced budget management and client service orientation
• Sustainability mindset and expertise in health and safety regulations
• Commitment to continuous improvement and quality Experience or knowledge in building maintenance and operations

WHAT’S IN IT FOR YOU :

• Join an industry leader and shape the future of commercial real estate
• Deep investment in cutting-edge technology to power your work
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being

Estimated total compensation for this position :

75,000.00 – 81,000.00 CAD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location :

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE : JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visitjll.com .

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Operation • Penticton, Regional District of Okanagan-Similkameen, Canada