Operations Manager

JLL; Penticton; On-site; CAD 75,000 - 81,000; Full time

Job summary

JLL is seeking an experienced Operations Manager at the Cherry Lane Shopping Centre in Penticton. This role includes overseeing mall operations, maintaining building systems, managing capital projects, and ensuring a safe environment for tenants and customers. The ideal candidate has a strong background in building maintenance, excellent communication skills, and the ability to handle emergency situations.

Benefits

Comprehensive and competitive benefits plan

Supportive and diverse work environment

Investment in cutting-edge technology

Qualifications

• 5+ years of experience in building maintenance and operations.
• Strong computer skills and proficiency in learning new systems.
• Sustainability mindset and health and safety regulations expertise.

Responsibilities

• Manage operations and maintenance of the shopping centre.
• Oversee building systems and ensure effective operation of HVAC equipment.
• Collaborate with the General Manager for budget preparation and cost control.

Skills

Problem-solving

Communication

Interpersonal skills

Multitasking

Organization

Education

Related post secondary education and/or technical training

Tools

Building maintenance systems

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is seeking an experienced Operations Manager to join the Property Management Team at Cherry Lane Shopping Centre. This pivotal role is responsible for overseeing the mall's operations and maintaining building systems to ensure a safe and comfortable environment for tenants and customers alike.

As the Operations Manager, you will play a crucial part in day-to-day operations, capital projects, sustainability initiatives, and contract management. Your ability to establish and maintain excellent relationships with tenants and user groups will be paramount, as will your skill in troubleshooting and efficiently resolving issues. Working in close collaboration with the Property Management Team, you will contribute to budget management and optimization of operating expenses.

The ideal candidate possesses a technical background in building maintenance, coupled with proficiency in relevant technologies and computer programs. This on-site position requires a flexible schedule, including availability for after-hours emergencies and on-call duties during mall operating hours.

WHAT YOU’LL BE DOING:

• Manage the operations and maintenance activities of the shopping centre including building maintenance staff
• Ensure that the heating, ventilating, power, life safety and other mechanical equipment are operating effectively and efficiently.
• Prepare reports regarding maintenance and operating problems: correspond with equipment and material suppliers to determine cost, quality and other related information. Maintain historical operating equipment, log sheets and data. Including inventory lists.
• Oversee the operations, maintenance and inspections of the heating, cooling and ventilating equipment performed by a contractor. Ensuring efficient and safe operation of all HVAC related equipment throughout the complex in the interest of desired objectives and operating techniques
• Assist the General Manager in preparing an annual expense budget and monitor the performance to budget month to month during the course of the year. Administer cost control programs and prepares estimates.
• Collaborates with General Manager to evaluate capital assets (i.e., equipment, etc.) and to make recommendations for maintenance, repair and replacement and inclusion within the capital budget.
• Liaises with relevant stakeholders to ensure CAPEX projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.
• Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.
• Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities.
• Responsible for employee-oriented activities including but not limited to employee engagement, training, development, and performance management, hiring and retention, compensation recommendations.
• Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained.
• Lead on sustainability efforts.
• Develop and initiate programs to improve the physical operations of the complex.
• Respond to tenant and user group’s requests in a professional, courteous-like manner.
• Ensures all relevant documentations (i.e., annual facility inspections, equipment data, project files, etc.) are captured within service maintenance databases PRISM.
• Resolves problems and/or conflicts and maintains open communication with the General Manger including providing regular written and oral reports to ensure satisfaction for the client.
• Executes emergency preparedness, risk management, disaster recovery and business continuity plan in conjunction with the General Manager.
• Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety requirements.
• Perform tenant annual inspections, monthly property inspections and annual fire drills.
• Other duties as assigned.

WHAT YOU BRING:

• 5+ years of experience in building maintenance, operations, and shopping centre management
• Related post secondary education and/or technical training
• Strong computer skills and proficient in learning new systems and tools work ethic
• Excellent multitasking, organization, and deadline management
• Superior communication and interpersonal skills
• Problem-solving ability and emergency response readiness
• Effective people and project management
• Advanced budget management and client service orientation
• Sustainability mindset and expertise in health and safety regulations
• Commitment to continuous improvement and quality Experience or knowledge in building maintenance and operations

WHAT’S IN IT FOR YOU:

• Join an industry leader and shape the future of commercial real estate
• Deep investment in cutting-edge technology to power your work
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being

Estimated total compensation for this position:

75,000.00 – 81,000.00 CAD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Penticton, BC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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