Operations Manager

Reliance Home Comfort; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading provider of home services in Canada is seeking an Install Manager to oversee HVAC installation operations. The role involves leading a team, managing relationships with contractors, and enhancing customer satisfaction. The ideal candidate will have experience in the HVAC industry and strong leadership skills. Join this award-winning, diverse team in a company recognized for its inclusive workplace culture.

Benefits

Competitive pay plus performance-based incentives

Comprehensive benefits for you and your family

Career advancement opportunities

Qualifications

• 3-5 years of experience leading field operations.
• HVAC and water heater industry knowledge and technical experience.
• Proven results in process control and quality improvement.

Responsibilities

• Coach and manage a team of technical professionals.
• Forecast and implement staffing plans.
• Negotiate and manage relationships with contractors.

Skills

Leadership

Negotiation

Communication

Problem-solving

Detail-oriented

Education

Gas Fitter 2 or 313D license

Job description

Posted Tuesday, August 5, 2025 at 4:00 AM

Find Your Limitless with Reliance

Join Reliance as an Install Manager and become a vital part of our team. We provide the tools and support needed for success. With ambitious growth plans, we seek team members eager to grow with us. At Reliance, we offer limitless opportunities and reward our team members' success in many ways. If you're ready to find your limitless potential, join us!

What will you do?

1. Learn and grow as part of a team that values Reliance and its customers.
2. Collaborate with local managers to plan, budget, and meet P & L targets.
3. Forecast, update, and implement staffing plans to maximize customer service and meet commitments.
4. Monitor operational metrics, prepare reports, and analyze performance.
5. Develop a growth mindset that enhances customer satisfaction and drives business growth.
6. Coach and manage a team of technical professionals to maximize performance and engagement.
7. Identify opportunities to build relationships with independent HVAC installation contractors.
8. Negotiate and manage relationships with third-party vendors to ensure they meet key metrics and standards.
9. Review costs, quality, safety, and productivity metrics; set and execute improvement plans.
10. Collaborate with stakeholders to improve team performance.
11. Promote service excellence and engage team members and partners to uphold standards.
12. Resolve customer inquiries and complaints promptly and efficiently.
13. Ensure exceeding HVAC install gross margins.

What do we offer?

• The tools and training needed for success
• A knowledgeable team to learn from
• Competitive pay plus performance-based incentives
• Comprehensive benefits for you and your family
• Career advancement opportunities
• Perks for high performers, including chances to join our President’s Club trip
• An award-winning, diverse, and inclusive workplace culture

What do you bring?

• A growth mindset: dependable, ambitious, eager to grow
• A self-starter with integrity, urgency, and attention to detail
• 3-5 years of experience leading field operations
• HVAC and water heater industry knowledge and technical experience
• Gas Fitter 2 or 313D license (asset)
• Sales experience and quota achievement (asset)
• Proven results in process control and quality improvement
• Excellent communication and interpersonal skills
• Motivated team builder and collaborator
• Strong negotiation and change management skills
• Ability to develop stakeholder relationships
• Experience in a unionized environment (asset)

Why Reliance?

Reliance Home Comfort has over 60 years of leadership in home services and energy solutions. We serve over 2 million customers and are one of Canada's largest providers of water heaters, furnaces, and more. Headquartered in Toronto, we employ over 2,700 team members across Canada and the US. Recognized as a Great Place to Work in 2024 and for eight consecutive years as one of Canada's Most Admired Corporate Cultures, we focus on sustainability, safety, diversity, and governance.

Reliance is an equal opportunity employer. We welcome applications from all backgrounds, including minorities and individuals with disabilities. Accommodations are available upon request during the hiring process.