Operations Manager

Multi-Health Systems Ltd.; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Employer-paid extended health & dental

EFAP & virtual healthcare

Life & AD&D insurance

Paid time off (3 weeks)

GoodLife Fitness membership

Employee engagement events

Job summary

IBU in Ottawa invites an Operations Manager to lead campus facilities, services, and administration, ensuring a seamless student and employee experience on-site.

You will oversee health and safety programs, vendor contracts, room scheduling, and budget management, coordinating with Toronto teams to align operations.

Ideal candidate has a bachelor's degree and at least 5 years in operations or facilities management, with strong communication and service orientation.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of operations, facilities, or administrative management experience.
• Knowledge of Ontario health and safety requirements and AODA.
• Experience managing budgets, vendors, and contracts.
• Strong communication and customer service skills.

Responsibilities

• Oversee the day-to-day operations of the Ottawa campus, ensuring the efficient delivery of campus services and administrative functions.
• Manage campus facilities, vendors, and service contracts, including maintenance, security, custodial services, and equipment management.
• Lead health and safety programs, emergency preparedness initiatives, and compliance with applicable legislation, policies, and accessibility standards.
• Coordinate front-line campus services, including student and visitor support, classroom readiness, room scheduling, and exam administration.
• Supervise campus administrative and service staff, providing leadership, training, and performance management support.
• Manage operational budgets, procurement activities, and campus resources while serving as the primary liaison between the Ottawa campus and central university departments.

Skills

Communication skills

Customer service

Budget management

Education

Bachelor's degree

Job description

Join one of Canada’s fastest-growing universities as our Operations Manager at the Ottawa campus, where you will play a key leadership role in ensuring the efficient operation of campus facilities, services, and administrative functions while supporting an exceptional student and employee experience.

About the Role

The Operations Manager serves as the operational lead for the Ottawa campus, overseeing facilities, student services, campus administration, health and safety, and coordination with Toronto-based teams.

Title: Operations Manager

Type: Full-Time, Indefinite

Department: Operations

Location: Ottawa, Ontario (On-site)

Existing Vacancy: Yes

Compensation Range: $80,000-$100,000 annually

Why Join IBU

IBU is one of Canada's fastest-growing universities, offering a dynamic academic and professional environment driven by innovation, research, and academic excellence. By joining IBU, you will have the opportunity to play a vital role in supporting campus operations, enhancing the student and employee experience, and contributing to the university's continued growth and success.

What You'll Do

• Oversee the day-to-day operations of the Ottawa campus, ensuring the efficient delivery of campus services and administrative functions.
• Manage campus facilities, vendors, and service contracts, including maintenance, security, custodial services, and equipment management.
• Lead health and safety programs, emergency preparedness initiatives, and compliance with applicable legislation, policies, and accessibility standards.
• Coordinate front-line campus services, including student and visitor support, classroom readiness, room scheduling, and exam administration.
• Supervise campus administrative and service staff, providing leadership, training, and performance management support.
• Manage operational budgets, procurement activities, and campus resources while serving as the primary liaison between the Ottawa campus and central university departments.

This role is based in Ottawa and requires regular on-site attendance to support campus operations.

What You Bring/Who You Are

• Bachelor's degree in a related field.
• 5+ years of operations, facilities, or administrative management experience.
• Knowledge of Ontario health and safety requirements and AODA.
• Experience managing budgets, vendors, and contracts.
• Strong communication and customer service skills.

Additional Information

To support the overall well-being and success of our employees, IBU offers a comprehensive Total Rewards package, which may include the following, based on role eligibility:

• 100% employer-paid extended Health & Dental benefits
• 24/7 access to an Employee and Family Assistance Program (EFAP) and virtual healthcare services
• Life, Accidental Death & Dismemberment (AD&D), and Long-Term Disability insurance
• Competitive paid time off, starting at three weeks
• Access to preferred corporate membership rates with GoodLife Fitness
• Engaging employee appreciation and community-building events

IBU is an Equal Opportunity Employer

IBU is committed to fostering a diverse, inclusive, and equitable workplace where everyone feels welcome, valued, and respected. We are dedicated to the principles of equal opportunity and encourage applications regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Please contact [e-mail] if you require accommodation during the recruitment process.

Application Process

All applications are reviewed by our HR team. We may use AI tools to support certain stages of the hiring process and do not replace human judgment. IBU is committed to the responsible and fair use of AI in compliance with applicable laws.